topic Re: Songs stop plaing in Android

Songs stop plaing

sergey1 — Tue, 27 Oct 2020 17:13:45 GMT

Premium for family

Country

Kazakhstan

Device

Samsung Galaxy a 8+ (2018)

Operating System

Android 9

My Question or Issue

I have an issue, after new updates for android music stopped playing. But searching for new track or album is still working. I hope you can understand my problem and will give your suggestions. Thank you in advance.

Re: Songs stop plaing

Billy-J — Tue, 27 Oct 2020 17:44:37 GMT

Hey @sergey1, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Re: Songs stop plaing

sergey1 — Wed, 28 Oct 2020 16:45:21 GMT

Hello. I already tried all steps in your topic.(reinstall app, turn on/off geolocation, chek phone space, it's all doesn't work)

My device specifications:

Samsung Galaxy a8 + (2018)

Android 9

Re: Songs stop plaing

sergey1 — Wed, 28 Oct 2020 17:08:25 GMT

Spotify version 8.5.81.991

Re: Songs stop plaing

Mihail — Wed, 04 Nov 2020 11:34:40 GMT

Hey @sergey1,

Thanks for getting back to us.

Could you let us know it the same issue comes up with our web player or when logged in on another device? We'd also really appreciate a recording of what you see at your end. You can use the Insert Video option in the post editor to upload it, just make sure to hide any private info.

Keep us posted, we’ll keep an eye out for your reply.