Log in issues on Android

TNelson4 — Sat, 10 Oct 2020 04:24:59 GMT

Plan

Free

Country

USA

Device

Samsung Galaxy 9

Operating System

( Android 10.)

My Question or Issue

I recently changed my Spotify account password using my Windows 10 desktop. I can log into the Web player just fine using that. After changing the password, when I log into the web player app on my android phone I initially have no issue. However, when I log out of the web player and try and log back in all I see is a buffering icon and nothing happens. At that point I don't know if I was logged in or not just keeps buffering. I hit the little gear icon for settings at the top right but nothing happens. It seems the only way I can log in again is to restart my phone and it works until I log out again. I've tried uninstalling the app multiple times and re-installing the latest version which again initially works until I log out again.

I guess I could simply stay logged in indefinitely but one should be able to log out and in at discretion. Before I had changed my password the mobile app was working fine, no issues.

Re: Log in issues on Android

Elena — Thu, 29 Oct 2020 11:05:21 GMT

Hey @TNelson4,

Thanks for reaching out to the Community about this and apologies for the delayed reply.

Could you check if the same thing happens with a different WiFi network or when using mobile data? If so, could you send us a screenshot of what you see when it's buffering?

It would also help us a lot if you could let us know if you've had any trouble logging in on other devices.

Keep us posted! If you have questions, you know where to find us.

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Log in issues on Android

Re: Log in issues on Android