Unplayable songs

jellekeizer900 — Sun, 08 Nov 2020 03:20:26 GMT

Plan

Premium

Country

New Zealand

Device

(Huawei Nova 3i)

Operating System

(Android pie)

My Question or Issue

Today I was trying to listen to now that's what I call music 106 and when I opened the album the majority of the songs were gray and unplayable. But the weird thing was that I have listened to lots of those songs in other albums it was just when I tried to listen to them on this particular album it wouldn't let me.

Thanks

Jelle Keizer

Re: Unplayable songs

Elena — Tue, 10 Nov 2020 15:53:09 GMT

Hey hey @jellekeizer900!

Thanks for reaching out this sounds a bit odd and we'll do our best to help you out here.

Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens on all your devices and their models and OS version.

Screenshots of what you see will be very helpful to our investigation as well.

Keep us in the loop here.

topic Re: Unplayable songs in Android

Unplayable songs

Re: Unplayable songs