topic Re: Possible shuffle play bug in Android

Possible shuffle play bug

FromLeeds — Mon, 14 Sep 2020 23:10:22 GMT

Most times turning on Spotify makes shuffle play become active on my playlists. I thought it was someone hacking my account at first

Plan

Premium

Country

Device

Google Pixel 3a - Android

Operating System

Android 10

My Question or Issue

Anyone know why shuffle play is activated most days without me activating it? I can surf play album tracks in order

Re: Possible shuffle play bug

Elena — Wed, 14 Oct 2020 08:36:39 GMT

Hey there @FromLeeds,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens on all your devices and their models and OS version.

Keep us in the loop here.

Re: Possible shuffle play bug

FromLeeds — Thu, 22 Oct 2020 16:27:46 GMT

I've cleared cache and data, uninstalled the app, reloaded, so hopefully everything is ok.

I'll keep you informed over the next few days/week

Thanks!

James

Re: Possible shuffle play bug

FromLeeds — Tue, 27 Oct 2020 19:26:06 GMT

No, it's still happening. Any idea?

Re: Possible shuffle play bug

Alex — Thu, 29 Oct 2020 07:15:55 GMT

Hi there @FromLeeds,

Thanks for getting back to us.

Does this happen on all of your devices or just a particular one?

Also, is shuffle play automatically enabled only on playlists you've created or also on recommendation playlists such as the Daily Mix or Discover Weekly?

We'll be on the lookout for your reply.

Re: Possible shuffle play bug

FromLeeds — Wed, 28 Oct 2020 23:27:24 GMT

I haven't noticed, and on Roku app too, as I don't really use other devices. On playlists as far as I know. I'll test out a lot of artist albums over next few days and get back to you. Thanks!

Re: Possible shuffle play bug

coffeekenco — Tue, 10 Nov 2020 17:20:28 GMT

I only use it on mobile and the shuffle play and repeat features are only when I play my playlists.

Thanks!

James

Re: Possible shuffle play bug

Jeremy — Wed, 11 Nov 2020 09:39:30 GMT

Hey @coffeekenco,

Thank you for your reply in this thread.

Can you confirm if you performed a clean reinstall of the app?

Also - can you log in with another account - such as a friend's or a family member's to see if the issue persists?

Note: If you’re using the free service on mobile - you can only listen with shufflemode.

Keep us posted.

Cheers!

Re: Possible shuffle play bug

coffeekenco — Wed, 11 Nov 2020 18:53:18 GMT

I've performed a clean install and can't use others' accounts as they don't have premium

Re: Possible shuffle play bug

Jeremy — Thu, 12 Nov 2020 08:06:24 GMT

Hey again @coffeekenco,

Thank you for your confirmation.

Can you:

Perform a soft reset of the device
Ensure the operating system is up-to-date
Ensure device has enough storage space

Can you let us know which version of the app you have?

It would also be great if you let us know which operate system and specific device you have.

Cheers!

Re: Possible shuffle play bug

coffeekenco — Fri, 13 Nov 2020 14:56:40 GMT

I performed a soft and hard reset which didn't work.

My Spotify version is: 8.5.83.1075

Re: Possible shuffle play bug

Mihail — Fri, 13 Nov 2020 15:40:05 GMT

Hey @coffeekenco,

Thanks for getting back to us.

As @Jeremy mentioned, could you share the make, model and OS version of the device you're experiencing on? Also, are you able to deactivate shuffle and repeat on your playlists? It would help us a lot getting to the bottom of this if you upload a video of what you see at your end.

Keep us posted, we’ll keep an eye out for your reply.

Re: Possible shuffle play bug

coffeekenco — Wed, 18 Nov 2020 19:22:43 GMT

Honestly, you don't need to see a video as it's as it reads: a few times a week I find, when opening Spotify to playlists only (I listen to albums and some singles too, without problem), both the shuffle play and repeat buttons (all, not one track alone) have already been activated.

I'm using a Pixel 3a on Android 11.

Thanks!

Re: Possible shuffle play bug

Alex — Thu, 19 Nov 2020 11:03:15 GMT

Hi there @coffeekenco,

Since we can't reproduce what you're experiencing on our end a video of what you see in your app would help us out. This is why we asked for it 🙂

You can upload the video as a .mp4 file or as a link to an external player.

We'll be on the lookout for your reply.

Re: Possible shuffle play bug

coffeekenco — Thu, 19 Nov 2020 11:22:01 GMT

Alex, I don't want to do a video as I feel that I've explained myself well enough, so no.

I open Spotify, play my playlist, and after the first song, I find that shuffle play and repeat all has already been activated - as I can remember the order of my playlists - and therefore I turn them off. 80% of my time I listen to my playlists.

I understand that you don't understand what I'm describing, yet it's simple enough. I don't want to upload a video of it, sorry

Re: Possible shuffle play bug

Alex — Thu, 19 Nov 2020 11:41:20 GMT

Hi there @coffeekenco,

Thanks for the quick reply.

It's alright if you don't want to go through the hassle of uploading a video.

In this case the only troubleshooting we can recommend is performing a clean reinstall (exactly as it's described in the Article) of the app and enabling automatic updates, as this might get resolved in one of the next updates. You should also make sure that Battery optimization is not enabled for the Spotify app, as this can cause performance issues sometimes.

Another thing you can try is making sure that the Shuffle/Repeat buttons are turned off on all the playlists in Your Library, then logging out and back in. They should stay disabled even after relogging as the app remembers the last playback functions you've switched on or off.

It might also be connected to your account in particular, but as you've said you don't have access to another account on which you can try this, so we can't know for sure if the issue is account related or not. We also weren't able to reproduce this on our end and haven't seen many other reports on this in the Community.

Keep us posted if anything changes 🙂

Re: Possible shuffle play bug

coffeekenco — Thu, 19 Nov 2020 12:06:01 GMT

Thanks, Alex, for possible solutions to the problem.

I'll give them a go.

Re: Possible shuffle play bug

Jeremy — Thu, 19 Nov 2020 12:10:25 GMT

Hey there @coffeekenco,

Thank you for your reply.

We'll keep an eye out for your reply 🙂

Cheers!