Complaint

George1905 — Sat, 28 Nov 2020 16:43:53 GMT

Plan

Premium for one person

Country

Turkey

Device

Samsung Galaxy J7 Prime 2017

Operating System

Android 8.1

My Question or Issue

I downloaded all of my songs that are I have liked but I can't listen them and when I opened app, spotify is giving me error that is there is no internet connection but there is I am sure, I don't understand how it is happening like that. I don't know how did I tell it but if it will continue like that I am going to cancel my premium plan.

Re: Complaint

Ivan — Mon, 30 Nov 2020 11:29:41 GMT

Hey there @George1905,

Thanks for reaching out to us about this - we'll be glad to help you out here.

If you can't listen to your Liked Songs offline we suggest running a clean reinstall of the Spotify app on your mobile device. This will remove corrupted data from previous installations that could be causing the issue. Make sure you restart the connection as well.

In case this persists after the clean reinstall, send us a screenshot of the error message you get. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Hope this helps. Keep us posted.

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Complaint

Re: Complaint