topic Re: Offline in Android

Offline

Micke81an — Thu, 26 Nov 2020 12:46:40 GMT

from time to time my offline playlists is no longer offline ?
Anyone else with that problem ?

Android phone
Samsung Galaxy A70
Android 10

One UI: 2.0

Re: Offline

Billy-J — Thu, 26 Nov 2020 19:23:28 GMT

Hey @Micke81an, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Re: Offline

Micke81an — Fri, 27 Nov 2020 12:40:21 GMT

Haven´t done a clean reinstall yet.

Re: Offline

Jeremy — Sun, 29 Nov 2020 12:38:12 GMT

Hey there @Micke81an,

Thank you for your reply.

We suggest that you try a clean reinstall first. This will make sure there's no old cache files causing this.

If that doesn't do the trick - can you let us know which version of the app you have.

We'll keep an eye out for your reply 🙂

Cheers!

Re: Offline

cbouchardnh — Mon, 30 Nov 2020 22:05:07 GMT

I am constantly losing downloads.

I have a family account. This issue is not new as theres tons of posts on the issue.

My cell connects to Spotify daily so not sure why the license would expire.

I am done reading other guides to fix. This is fixable with a software update.

Pandora, here I come!

Re: Offline

cbouchardnh — Mon, 30 Nov 2020 22:08:32 GMT

8.5.86.854

Re: Offline

Ver — Tue, 01 Dec 2020 08:18:29 GMT

Hey @cbouchardnh,

Thanks for reaching out to us 🙂

It's a good idea to give the steps @Jeremy mentioned a go. That way you can make sure the cache is not causing this issue.

In case you're using an SD card, you can remove it, reinstall Spotify and then try running the app without the SD card. Are there any changes?

Let us know how it goes. If you have questions, you know where to find us.