topic Re: Spotify Android app crashing when call comes in in Android

Spotify Android app crashing when call comes in

MrTed — Mon, 03 Jun 2013 21:19:14 GMT

I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an LG-C800 Mytouch from T-Mobile. Any ideas how to fix?

Re: Spotify Android app crashing when call comes in

MrTed — Tue, 04 Jun 2013 05:36:09 GMT

I'm going to make a correction on this. It does not completely crash. When I exit the call, spotify is still running, but my play qeue including the track I was previously playing is gone and I am left with a black now playing screen.

Re: Spotify Android app crashing when call comes in

MrTed — Tue, 04 Jun 2013 17:58:05 GMT

I have also discovered that this problem only seems to happen when my call is connected to a bluetooth device. My car has a built in bluetooth speaker for incoming calls. I can't just bypass the bluetooth because of safety reasons and taking a call in Oregon without a handsfree device is illegal. Plus this never used to happen. Anyone have any ideas? Do I have to be part of some excusive club to get some kind of response around here?

Re: Spotify Android app crashing when call comes in

MrTed — Tue, 04 Jun 2013 18:01:05 GMT

Here are some troubleshooting steps I have taken at the suggestion of Spotify support with no luck:

- On your device open (System) Settings and start Application Manager

- Look for Spotify and tap it

- Press "Clear data"

- If it's not greyed out, also press "Clear cache"

- Uninstall the Spotify app

- IMPORTANT: Completely turn off your device, then turn it back on again

- If you can remove the battery, do so now, then put it back in, then turn your device back on

- Using a file explorer app on your device, or your computer with your device connected over USB:
Look for a folder called com.spotify.mobile.android.ui
It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)
Delete the com.spotify.mobile.android.ui folder(s)

- Re-install Spotify via the Play Store