topic Re: Bluetooth skipping tracks stopped working on Auto in Android

Bluetooth skipping tracks stopped working on Auto

mmasti — Wed, 09 Dec 2020 10:02:57 GMT

Plan

Premium

Country

Poland

Device

Google Pixel 2 XL

Operating System

Android 11 + Android Auto (for phone screens)

My Question or Issue

From last update skipping tracks using bluetooth controller stopped working when Android Auto is running. Still working when Auto is off. Other music app on Auto working fine.

Re: Bluetooth skipping tracks stopped working on Auto

Eni — Wed, 16 Dec 2020 16:38:15 GMT

Hey @mmasti,

Thanks for reaching out about this in the Community.

First up, we'd recommend making sure that the Spotify app and the Android Auto app are up to date.

Also - could you let us know if you're able to use the controller when you connect your phone through USB?

Additionally, we suggest that you check this article to see if these troubleshooting steps do the trick.

Keep us posted! We'll be on the lookout for your reply 🙂

Re: Bluetooth skipping tracks stopped working on Auto

mmasti — Thu, 17 Dec 2020 06:25:56 GMT

My apps are up to date
My car does not have USB

Re: Bluetooth skipping tracks stopped working on Auto

Ver — Thu, 17 Dec 2020 08:08:21 GMT

Hey @mmasti,

Thanks for getting back to us 🙂

In this case it's a good idea to give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing any issues.

Just to double check- Did these troubleshooting steps lead to any changes? You can also send us a video recording of what you're seeing. We'll investigate this further.

Let us know how it goes. We'll be right here if you have any questions.

Re: Bluetooth skipping tracks stopped working on Auto

jhui99 — Sat, 19 Dec 2020 07:07:05 GMT

Having the same problem with exclusively Spotify when using Android Auto. Controls from a bluetooth device seem to work on Spotify Stations for some reason but not Spotify. Non-Spotify related controls, such as volume control via a bluetooth device still work, even in Android Auto. Any help would be appreciated!

Re: Bluetooth skipping tracks stopped working on Auto

Alex — Sat, 19 Dec 2020 09:13:31 GMT

Hi there folks,

Thanks for the info.

Can you try logging in with a different account on your devices to see if the issue is account related.

You can ask a friend or family member to log in with theirs or create a new free test account.

Let us know how you get on with this 🙂

Re: Bluetooth skipping tracks stopped working on Auto

12172627978 — Sun, 17 Jan 2021 03:49:52 GMT

What's the state of this issue? Had it since December and it's really annoying, no amount of reinstalling or logging in with different accounts work. The Bluetooth controls work unless I start android auto and then spotify just ignores bluetooth controls.

Re: Bluetooth skipping tracks stopped working on Auto

Ver — Sun, 17 Jan 2021 07:34:59 GMT

Hey @12172627978,

Thanks for reaching out to us 🙂

Could you give the steps @Eni mentioned a go? It's also a good idea to make sure that the firmware is up-to-date.

You can also send us a video recording of what you're seeing. We'll look into this further.

Keep us in the loop! We'll be right here if you have any questions.

Re: Bluetooth skipping tracks stopped working on Auto

12172627978 — Sun, 17 Jan 2021 07:39:32 GMT

I did try those steps, the only thing that did solve the issue was rolling spotify back to 8.5.850