topic Re: Memory available Galaxy Watch 3 in Android

Memory available Galaxy Watch 3

ACVM — Sat, 26 Dec 2020 19:02:49 GMT

Plan

Premium

Country

Brazil

Device

Galaxy Watch 3

Operating System

Tizen 5.5.0.1

My Question or Issue

Hi, I recently bought the Galaxy Watch 3 and I'm still learning how to use and play with it.

I installed Spotify on it, but I have a problem downloading music offline. I have available memory (4GB available) but I am not able to download more songs on my Spotify Offline on my Galaxy Watch 3, I was able to download up to 211MB of songs offline, but when I try to download more it says I don't have enough memory and I need to free up more space, which isn ot true since I have 4GB of free memory.

I have already uninstalled several Apps to free up space and still limit me.

Could you tell me how to use the 4GB of memory I have free to download more music on my Spotify on Galaxy Watch 3 to listen to Offline?

Thanks in advance.

Looking forward to reply.

Re: Memory available Galaxy Watch 3

Novy — Sun, 27 Dec 2020 20:15:53 GMT

Hey @ACVM,

Welcome to the Community! Thanks for reaching out about this.

Would you mind letting us know if you've already tried reinstalling the app? If this doesn't do the trick, let us know if you spot anything new when you're using a different network.

We'd also recommend taking a look at the steps in this thread, as these have worked for other users.

Keep us posted. We'll be on the lookout for your reply.

Re: Memory available Galaxy Watch 3

ACVM — Sun, 27 Dec 2020 20:33:45 GMT

Hi Novy,

Thank you so much for help and reply!

I also got in touch with Samsung Support and they advised me to restart the Watch from Factory. I did as per requested and the problem was solved.

Re: Memory available Galaxy Watch 3

ACVM — Sun, 27 Dec 2020 20:34:39 GMT

Hi Novy,

Thank you so much for help and reply!

I also got in touch with Samsung Support and they advised me to restart the Watch from Factory. I did as per requested and the problem was solved.

Re: Memory available Galaxy Watch 3

Novy — Sun, 27 Dec 2020 20:54:19 GMT

Hi again @ACVM,

Thanks for keeping us in the loop!

We're happy to hear that everything is working as it should.

If you need us again, you know where to find us.

Have a good one 🙂