topic Re: Buttons 'forward, pause and back' disappear in background. in Android

Buttons 'forward, pause and back' disappear in background.

joseegidio — Fri, 01 Jan 2021 02:10:06 GMT

Plan

Fremium

Country

BRAZIL

Device

XIAOMI MI A2

Operating System

ANDROID 10

My Question or Issue

Once spotify is playing in my background, it stops showing the buttons 'back, pause and forward', I tried to install the latest version to fix it and it didn't work.

Re: Buttons 'forward, pause and back' disappear in background.

Jeremy — Sat, 02 Jan 2021 09:42:15 GMT

Hey there @joseegidio,

Thank you for reaching out to us in the Community.

We recommend that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick - can you let us know which version of the app you have?

We'll keep an eye out for your reply.

Cheers!

Re: Buttons 'forward, pause and back' disappear in background.

brenofrias — Sat, 02 Jan 2021 09:49:46 GMT

I'm having the same problem

Pixel 4 XL

Android 11

Spotify 8.5.92.85

Did the reinstall as mentioned above, but didn't work

Re: Buttons 'forward, pause and back' disappear in background.

Jeremy — Sat, 02 Jan 2021 09:54:29 GMT

Hey @brenofrias,

Thank you for your reply in this thread.

Can you try with another internet connection to see if the issue persist?

Also - can you log in with another account - such as a friend's or a family member's to see if that makes any difference?

Keep us posted 🙂

Cheers!

Re: Buttons 'forward, pause and back' disappear in background.

brenofrias — Sat, 02 Jan 2021 10:07:59 GMT

Hey @Jeremy
Didn't work with a different internet connection and another account.
It was working perfectly before. It stopped out of the blue

Re: Buttons 'forward, pause and back' disappear in background.

Jeremy — Sat, 02 Jan 2021 10:16:11 GMT

Hey again @brenofrias,

Thank you for getting back in touch with us and for the troubleshooting steps you've taken so far.

Can you try the following:

Soft reset of the device
Ensure the operating system is up-to-date
Ensure device has enough storage space
If you have an SD card, check SD card for errors

Just to confirm - did you perform a clean reinstall? This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

Cheers!

Re: Buttons 'forward, pause and back' disappear in background.

brenofrias — Sat, 02 Jan 2021 10:37:50 GMT

1. Did it already
2. Up to date
3. Now that you made me clear the cache and storage, I have plenty
4. No SD card
5. Did it, as mentioned on #3
Maybe it's related to that last update. It was working fine before

Re: Buttons 'forward, pause and back' disappear in background.

Jeremy — Sat, 02 Jan 2021 11:48:33 GMT

Hey there @brenofrias,

Thank you for your reply.

We've passed this on to the right team and it's being looked into at the moment.

We'll keep you posted.

Cheers!

Re: Buttons 'forward, pause and back' disappear in background.

joseegidio — Sat, 02 Jan 2021 13:28:59 GMT

Hey, just to update you on the issue: doing a clean reinstall did solve my problem, thank you! My version is 8.5.89.901.

Re: Buttons 'forward, pause and back' disappear in background.

Jeremy — Sat, 02 Jan 2021 13:36:50 GMT

Hey @joseegidio,

Thank you for your reply.

We're really glad to hear that everything works as it should for you again 🙂

If anything comes up we're always one reply away.

Take care 🙂

Re: Buttons 'forward, pause and back' disappear in background.

joseegidio — Sun, 03 Jan 2021 05:48:17 GMT

It barely remained for a day, it came back again. I will try to wait if a new update might permanently fix the issue, cause I'm a beta user, so I'm updating the app all the time. 😞

Re: Buttons 'forward, pause and back' disappear in background.

crazylady — Tue, 12 Apr 2022 10:24:43 GMT

The pause button keeps disappearing so I can stop the app playing. I have uninstall and reinstalled three or 4 times now. Very frustrating. Also the sleep timer keeps disappearing. Has been happening for a few days now.

Re: Buttons 'forward, pause and back' disappear in background.

Yordan — Wed, 13 Apr 2022 10:54:29 GMT

Hi @crazylady!

We'd like to take a closer look at this. Could you share the following:

Your device's make, model and OS version.
The version of Spotify you're running.
A screenshot which shows the issue in action.

Thanks and cheers!

Re: Buttons 'forward, pause and back' disappear in background.

crazylady — Wed, 13 Apr 2022 17:12:46 GMT

Hi, there is no error message.

It just says Spotify is trying to play.

The music plays but I cannot stop it unless I uninstall the app. There is
no pause button and no sleep timer and it doesn't display tune details on
my car audio system.

My phone updated today and I hoped that would resolve it but it hasn't.

I've completely uninstalled the app about 5 times now and am getting very
frustrated.

My phone is android Samsung Galaxy A52 5g.

I've attached the software details.

I would appreciate any help.

Catherine

Re: Buttons 'forward, pause and back' disappear in background.

NormC — Thu, 14 Apr 2022 20:31:27 GMT

EXACTLY my problem as well.

Re: Buttons 'forward, pause and back' disappear in background.

TOverturf — Fri, 15 Apr 2022 04:41:00 GMT

Same problem here. This is on a Pixel 6 Pro with the latest OS version. Spotify version 8.7.20.1261.

Re: Buttons 'forward, pause and back' disappear in background.

Yordan — Fri, 15 Apr 2022 06:18:08 GMT

Hey folks!

A short screen recording which shows the app's behavior in action would be greatly appreciated. That way we can get a clear understanding of how things look on your end, since we weren't able to reproduce this.

Thanks!

Re: Buttons 'forward, pause and back' disappear in background.

statsgeeknz — Fri, 15 Apr 2022 07:17:52 GMT

I have exactly the same problem. Samsung S10e. Android version 12.

Working fine, then the control buttons disappear. If there is anything playing, I have to uninstall the app to stop it. A reinstall fixes it for some random period - maybe only minutes, maybe days.

The previous screen shots from other users captures it. Chance of me *videoing* the problem is slim, as it's not predictable.

MEGA-annoying.

Spotify premium if that makes any difference

Re: Buttons 'forward, pause and back' disappear in background.

brenofrias — Fri, 15 Apr 2022 09:07:16 GMT

One way to reproduce this bug:

Close all apps
Open Spotify
Restart the OS
When it's on, the notification will be there (screenshot attached)

Re: Buttons 'forward, pause and back' disappear in background.

crazylady — Fri, 15 Apr 2022 10:05:51 GMT

Yes the only way to switch the app off is to uninstall it every time.