topic Add Album To Queue Crashes When Offline in Android

Add Album To Queue Crashes When Offline

3-gavg_e7eo7m — Sun, 10 Jan 2021 04:12:06 GMT

Plan

Premium

Country

USA

Device

OnePlus 5

Operating System

Android 10

My Question or Issue

On my device, when I am in offline mode, when I add a downloaded album to my queue the app immediately crashes. This issue does not occur when I am in online mode.

Re: Add Album To Queue Crashes When Offline

Billy-J — Mon, 11 Jan 2021 07:14:02 GMT

Hey @3-gavg_e7eo7m, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

Let me know how this goes!

Re: Add Album To Queue Crashes When Offline

3-gavg_e7eo7m — Mon, 11 Jan 2021 15:26:51 GMT

I did a clean reinstall, the problem is still there.

Re: Add Album To Queue Crashes When Offline

Stigyo — Mon, 11 Jan 2021 15:31:06 GMT

Did you restart your device after the install?

Re: Add Album To Queue Crashes When Offline

3-gavg_e7eo7m — Mon, 11 Jan 2021 15:57:51 GMT

Yes, I followed all of the steps.

Re: Add Album To Queue Crashes When Offline

Billy-J — Mon, 11 Jan 2021 15:59:24 GMT

Hey @3-gavg_e7eo7m,

Thanks for trying those steps! Can you send me a screen recording of what you're seeing when you try to add an album to your queue. Also, does this happen if you try on a different device, such as a mobile phone?

Keep me posted.