topic Re: Unable to view lyrics on mobile in Android

Unable to view lyrics on mobile

ov1h1tf15bqwsdk — Wed, 27 Jan 2021 19:26:52 GMT

Plan

Premium

Country

India

Device

Samsung M11

Operating System

Android 10

My Question or Issue

I am a premium subscriber, from india, where lyrics are available. However I am unable to view any lyrics on phones with this account (I have tried 3 different phones), while using a different on account on those same phones has lyrics available. I am able to view lyrics on Desktop though. Please help me get lyrics on mobile.

Re: Unable to view lyrics on mobile

Jeremy — Fri, 29 Jan 2021 08:22:42 GMT

Hey there @ov1h1tf15bqwsdk,

Thank you for reaching out to us here in the Community.

Can you reopen the app two times and see if the feature gets activated.

Note: this feature requires Spotify music app client version 8.5.56 or higher.

Let us know how everything goes. We're always one reply away.

Cheers!

Re: Unable to view lyrics on mobile

ov1h1tf15bqwsdk — Sat, 30 Jan 2021 03:06:22 GMT

Hi, I did reopen the app twice but that changed nothing.
Note: I am running app version 8.5.96.936

Re: Unable to view lyrics on mobile

Eni — Sat, 30 Jan 2021 16:13:06 GMT

Hi @ov1h1tf15bqwsdk,

Thanks for trying that.

We’re always testing possible improvements and new features, so you might see something on the app that other users don't, or get a brand-new feature for only a temporary period.

We really value your feedback as it helps inform our decisions going forward, and we'll be sure to pass this on to the right folks here at Spotify.

If you have any questions, just let us know!

Re: Unable to view lyrics on mobile

MFG0D — Mon, 24 Jan 2022 11:46:17 GMT

I have the same problem but in my mobile device if i login some other account it is working. I dont know what kind of a bug this is but please try to fix it.