topic Can't log in on app in Android

Can't log in on app

Samumoryo18 — Wed, 03 Feb 2021 10:06:27 GMT

I can't log in on the app.

Yesterday i was listening to music and all of the sudden it said i had no connection, i logged out and couldn't log back in.

I have uninstalled the app several times, i reset my phones network settings.

I have a good internet connection, all of the other apps on my phone work perfectly.

I can log in to spotify on my pc.

What can i do?

Plan

Premium

Country

Israel

Device

Redmi note 8 pro

Re: Can't log in on app

Novy — Thu, 04 Feb 2021 15:45:42 GMT

Hey there @Samumoryo18,

Thanks for reaching out about this in the Community, and welcome 🙂

Just to confirm, are you seeing an error message when you try to log in? If so, could you attach a picture where we can see it? Just use the Insert Photos option in the post editor and make sure to exclude any personal info from it.

Also, let us know your device's exact OS version and we'll continue investigating.

Keep us posted!