topic Re: Missing Color Gradient in Push Notification in Android

Missing Color Gradient in Push Notification

uk-ajf6_eloe — Wed, 20 Jan 2021 20:08:46 GMT

Plan

Premium

Country

Germany

Device

(Huawei P10 Lite)

Operating System

(Android (Version 8.0.0))

My Question or Issue

Why does my Push Notification dosent have the Color Gradient?
All of my friends/random people have this color gradient push notification when playing a song but i dont... why?
Tryed:
Reset of the Phone (Was just random that I had to do this)
Reset + Reinstall of the Spotify App

Re: Missing Color Gradient in Push Notification

Jeremy — Fri, 22 Jan 2021 08:01:15 GMT

Hey there @uk-ajf6_eloe,

Thank you for your post here in the Community. We're happy to help.

Can you perform a clean reinstall of the app? This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

It would also be great if you can provide us a screenshot from your end.

We'll keep an eye out for your reply.

Cheers!

Re: Missing Color Gradient in Push Notification

uk-ajf6_eloe — Fri, 22 Jan 2021 17:29:33 GMT

Hey...
I performed a clean reinstall and nothing changed.
Doing the reinstall i checked twice that nothing was left over and i also did it 2 times in case i missed something
Also what Screenshots do you want? (because i dont know what to send)

If its helping im running Spotify on Version 8.5.94.839 (newest update avalible for me)

Also thanks for the quick reply! ❤️

Re: Missing Color Gradient in Push Notification

Novy — Fri, 22 Jan 2021 19:35:59 GMT

Hi @uk-ajf6_eloe,

Thanks for getting back to us.

Would you mind asking one of your friends to log into their personal account using your device to see if they notice anything new?

If possible, we'd also recommend logging into your account using a device with a different OS.

Lastly, could you let us know if this issue causes any trouble with playback or if it's just the color gradient that's missing?

Keep us posted.

Re: Missing Color Gradient in Push Notification

uk-ajf6_eloe — Fri, 29 Jan 2021 01:04:37 GMT

I dont have any Playback issues its just the Color Gradient thats missing.
Also sorry for me not responding I had a full packed week and not even had time to do anything.
I can try it on a different device on Saturday right now im not able to.

Stay Safe.

Re: Missing Color Gradient in Push Notification

Jeremy — Fri, 29 Jan 2021 07:41:36 GMT

Hey there @uk-ajf6_eloe,

Thank you for your reply.

Let us know how everything goes from another device on Saturday so that we can continue to assist you. We're always one reply away.

Take care!

Re: Missing Color Gradient in Push Notification

uk-ajf6_eloe — Wed, 03 Feb 2021 16:41:39 GMT

No as we found out its has nothing to do with the account,
its just my device then i guess.

But Thanks for the Quick Replys
Stay safe and take care!