topic Re: No sound when connected with wired headset in Android

No sound when connected with wired headset

romado77 — Sun, 07 Feb 2021 17:40:33 GMT

Plan

Premium

Country

Device

OP5T

Operating System

Android 10

Spotify Version

8.5.98.984

My Question or Issue

No sound when connecting wired headphone while Spotify plays song (progress bar shows that song is playing.)

At the same time, there's sound from other applications, so rule out headset issue.

It's very intermittent issue. Sometimes I have sound sometimes not. All optimisations were switched off. Application re-installed dozen of time with complete cache/data clean. Nothing helped.

P.S.

I noticed it started to happen after upgrade to Android 10.

P.P.S.

I'm ready to troubleshoot issue with ADB, if someone knows what to look in output.

Re: No sound when connected with wired headset

Ivan — Tue, 09 Feb 2021 09:07:28 GMT

Hey @romado77,

Thanks for posting - we’re here to help!

If a clean reinstall didn't help you resolve the issue it's also a good idea to try logging in to a different Spotify account on your device and check if this could be account-related. If it works with another account, you can follow the steps in this Spotify Answer next.

In case you experience this across multiple Spotify accounts, try logging in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Keep us posted.

Re: No sound when connected with wired headset

romado77 — Tue, 09 Feb 2021 10:17:51 GMT

Ivan,

It's not a problem with account, because when unplug headphones, music
plays fine. IMHO, it something with Spotify app, which doesn't correctly
work with audio output when headphones plugged.
As I mentioned I'm ready to troubleshoot it on low level if someone can
guide which logs needs to be collected.

Re: No sound when connected with wired headset

Ivan — Tue, 09 Feb 2021 12:16:35 GMT

Hey @romado77,

Thanks for getting back to us.

We need you to try the steps we provided earlier so that we can better understand what you experience on your end. The best way to go here is by first indicating if the issue might be related to your account, the particular device or its setup.

Let us know how it goes once you've tried the steps we provided and we'll be able to assist further.

We'll look out for your reply.

Re: No sound when connected with wired headset

romado77 — Tue, 09 Feb 2021 12:54:51 GMT

Ivan,

I frankly can't see how it could be related to account. Problem is simple,
jack is plugged no music, jack unplugged and voila music is here. Progress
bar shows that music plays when jack is connected.

Re: No sound when connected with wired headset

Ivan — Wed, 10 Feb 2021 09:15:31 GMT

Hey @romado77,

Thanks for keeping us in the loop.

In such a case it'd be also good to double-check if it works as expected when you use another set of headphones. Make sure you also try how it goes when you use the same headphones with Spotify, but on a different device.

So far we can confirm that we haven't seen other users posting about this issue across the Community. It's possible that what you experience is an issue specifically between Spotify, the OS of the device and the headphones. Once you've tried the steps above we'll be able to narrow this down and find out exactly where the issue could originate from.

Let us know how it goes.

Re: No sound when connected with wired headset

Zynn — Sat, 03 Aug 2024 18:22:42 GMT

Hey I'm also having this sort of issue. My wireless headphones are connected I can hear my games, and discord etc. But once I load up my Spotify it indicates that music is playing but I cannot hear it. I Reinstalled the app and everything, logged back in but nothing seemed to work. This issue happened all of a sudden so I don't understand.

Re: No sound when connected with wired headset

OscarDC — Sun, 04 Aug 2024 19:34:36 GMT

Hey @Zynn,

Welcome to the Community and thank you for joining the conversation.

We understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

If so and the issue persists, could you have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be device-related or not.

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

Re: No sound when connected with wired headset

MrV17 — Mon, 01 Dec 2025 20:33:35 GMT

I have the same issue as the previous commentors. I have no problem listening to anything else like YT. And when I connect to my wireless headphones Spotify works fine. But I prefer to use my wired headphones when I can.

So a Spotify issue.

Would love to hear the answer with a solution

Re: No sound when connected with wired headset

Joan — Tue, 02 Dec 2025 08:41:08 GMT

Hi there @MrV17,

Thanks for the reply.

Do check out the latest suggestions provided and info requested by @OscarDC, try those and let us know how it goes. Additionally, let us know what kind of headphones are causing the issue. And are only these wired headphones affected or any kind of AUX output shows the same issue?

Keep us posted.

Re: No sound when connected with wired headset

MrV17 — Tue, 02 Dec 2025 18:45:34 GMT

Hello Joan. I spoke with Spotify support. Spotify was initially not listed in the sound mixer, then suddenly it was. And got my sound. Why? Still no idea. It would have to repeat to perhaps know why.