topic Shuffle button not working at all (Andoid) in Android

Shuffle button not working at all (Andoid)

Makhad — Wed, 17 Feb 2021 09:45:57 GMT

Plan

Premium

Country

Device

(GalaxyTab S7 Plus)

Operating System

(Android 11)

My Question or Issue

So I have noticed that the shuffle button in the app now does nothing at all. When you click the button it does not even just play the first song in a playing. It works fine on my other devices. I have tried reinstalling and this does nothing to resolve the issue.

Re: Shuffle button not working at all (Andoid)

Jeremy — Thu, 18 Feb 2021 09:59:01 GMT

Hey @Makhad,

Thank you for reaching out to us here in the Community. We're happy to help.

We suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

If that doesn't do the trick, can you log in with another account - such as a friend's or a family member's to see if the issue persist?

We'll keep an eye out for your reply.

Take care!