topic Re: Spotify app keeps crashing (Huawei P20 Pro) in Android

Spotify app keeps crashing (Huawei P20 Pro)

diogojesus7795 — Fri, 12 Oct 2018 09:37:12 GMT

Plan

Premium

Device

Huawey P20 Pro

Operating System

Android Oreo

My Question or Issue

Like the title says, the app just keeps crashing. Already added the app to the ignored apps of battery optimization and it keeps crashing.

Re: Spotify app keeps crashing (Huawei P20 Pro)

Shirleyfowlernz — Sat, 20 Oct 2018 19:53:15 GMT

I noticed it only started crashing after the latest update.

Re: Spotify app keeps crashing (Huawei P20 Pro)

DooMoLiTioN — Fri, 26 Oct 2018 02:27:31 GMT

I have the exact same thing. Spotify crashes several times per minute sometimes. Nothing is triggering it, it just happens sometimes.

Will you respond #spotify @spotify !

Same phone and specs

Re: Spotify app keeps crashing (Huawei P20 Pro)

jafuentes86 — Fri, 26 Oct 2018 07:29:48 GMT

I have the same issue. Deleted and re installed the app, cleared space (which I have plenty) for me it seems to crash when downloading music for my offline playlists.

Only happening in the last week

Re: Spotify app keeps crashing (Huawei P20 Pro)

ma72492 — Fri, 26 Oct 2018 17:13:15 GMT

Same problem here. Uninstalled and reinstalled, cleaned the cache and all the data, nothing. Updated today. Nothing. Please fix this bug asap

Re: Spotify app keeps crashing (Huawei P20 Pro)

vvl47-50m_p5 — Thu, 05 Mar 2020 18:12:45 GMT

Now I have the same problem... how u guys fixed it?

Thanks for the help

Re: Spotify app keeps crashing (Huawei P20 Pro)

Ivan — Mon, 09 Mar 2020 10:32:53 GMT

Hey folks,

Thanks for reaching out to the Community about this.

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.

Re: Spotify app keeps crashing (Huawei P20 Pro)

ecnebii — Sat, 20 Feb 2021 18:31:59 GMT

I had the same problem. Please follow the instructions on this link. that worked for me.

https://consumer.huawei.com/en/support/content/en-us00428704/

Re: Spotify app keeps crashing (Huawei P20 Pro)

realist_07 — Fri, 27 Dec 2024 22:56:37 GMT

I've bee using Spotify for a long time ad this past week it has been glitchibg and crashing while I'm listening to music. Tried to uninstall and all but it's still a problem!