topic Re: Add Offline Album to Queue Crashes App in Android

Add Offline Album to Queue Crashes App

TheMasterWho — Wed, 03 Mar 2021 19:55:31 GMT

Plan

Premium

Country

United States

Device

Google Pixel 3a

Operating System

Android 11

Spotify Version

8.6.4.971

My Question or Issue

App consistently crashes when trying to add an album to the queue in offline mode.

Steps to Reproduce

1. Have an album downloaded.

2. Set Spotify app to offline mode

3. Select the offline album

4. Click the three dots in the upper right-hand corner

5. Select "Add album to queue"

6. App crashes

m0ch1 — Thu, 04 Mar 2021 03:21:47 GMT

The issue has been happened on my NW-A105 too.

Jeremy — Fri, 05 Mar 2021 11:08:01 GMT

Thank you for your posts here in the Community. We're happy to help.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you try the following:

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away.

Take care!