topic Re: A bug in my android spotify in Android

A bug in my android spotify

Tslil — Sun, 25 Oct 2020 12:15:12 GMT

Hey there!

Since I change my account from premium to the duo\couple premuime and added my bf (don't know if it is connected to the broblem or not) the player is stuck showing the same song even though I put different songs.

Sometimes the player just stops the music or loading slowly songs I already downloaded

I pay every month and hope you will fix it soon,**bleep**

Re: A bug in my android spotify

DonKrill — Sat, 31 Oct 2020 02:18:34 GMT

Happened to me once and resetting my phone cured it. 😊

Re: A bug in my android spotify

Tslil — Fri, 29 Jan 2021 06:57:28 GMT

I did it and it fix it for few hours but the problem keep coming back.

how can I approch to the custumes service of spotify?

I pay every month for my account

Re: A bug in my android spotify

GloryPink — Wed, 10 Mar 2021 12:11:34 GMT

Hey, have you solved your problem yet?

I've been encountering this situation like you on my android phone. Don't know how to fix it...

Re: A bug in my android spotify

Jeremy — Wed, 10 Mar 2021 12:26:40 GMT

Hey there folks,

Thank you for your posts here in the Community. We're apologies for the late reply. We just came across this thread.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

Note: each person on the plan has to have their own accounts.

Keep us posited.

Cheers!