topic Re: App freezes or reboot my phone in Android

App freezes or reboot my phone

agustinglez — Mon, 01 Mar 2021 11:46:03 GMT

Plan

Premium

Country

Argentina

Device

Xiaomi Redmi 7

Operating System

Android 10 (QKQ1.191008.001)

MIUI Global 11.0.1 (QFLEUXM)

My Question or Issue

Most of the times I open the Spotfiy App, my phone completly freezes when the screen is lock, sometimes I can unlock but almost always I can't and my phone reboot itself.
It's awful use the App.

It's not the Battery Optimizer and this problem has been happening to me for 1 year.

Re: App freezes or reboot my phone

agustinglez — Fri, 12 Mar 2021 00:05:51 GMT

Nobody can help me?

Re: App freezes or reboot my phone

Jeremy — Fri, 12 Mar 2021 07:48:12 GMT

Hey there @agustinglez,

Thank you for your post here in the Community. We just came across this thread.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you make sure that your OS is on the latest version?

We'll keep an eye out for your reply.

Cheers!

Re: App freezes or reboot my phone

agustinglez — Sat, 13 Mar 2021 04:58:50 GMT

Hi.
Yes, I did a clean reinstall and also a factory reset of my phone. I have the alst version of my OS, all up to date.

Not fixed yet.

Re: App freezes or reboot my phone

Jeremy — Sat, 13 Mar 2021 08:04:10 GMT

Hey there again @agustinglez,

Thank you for your reply and confirmation.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

It would also be great if you could confirm if you have enabled Permissions for Spotify by going to Settings>Apps>Spotify>Permissions?

If they're all enabled, would you mind letting us know which version of the app you have?

We'll keep an eye out for your reply.

Cheers!

Re: App freezes or reboot my phone

agustinglez — Tue, 30 Mar 2021 22:08:45 GMT

Hi Jeremy.

After a few days of testing, I removed the SD card and move all app data to Internal Storage.
It's work! The app doesn't freeze anymore.

Thanks!

Re: App freezes or reboot my phone

Mihail — Wed, 31 Mar 2021 06:19:34 GMT

Hey @agustinglez,

Thanks for getting back to us.

We're happy to hear that everything works as expected now. We recommend checking the SD card for errors or using a different one to avoid similar situations.

Let us know if there's anything else we can help out with.

Cheers!