topic Re: Disconnect between controls and audio in Android

Disconnect between controls and audio

Mowgef — Mon, 15 Mar 2021 20:57:12 GMT

Plan

Premium

Country

USA

Device

Samsung Galaxy S20

Operating System

Android 11

My Question or Issue

I keep getting a disconnect between the spotify mobile app and its player. See video:

https://youtube.com/shorts/CE4NwzVzoUo

The controls still change the song but the time and display are not updated. More importantly, sometimes when I close the spotify app, it does not stop playing. I also lose the status bar controls so I can't hit "stop". I have to open the app again, wait a bit for it take control of the music, then I can stop it.

Re: Disconnect between controls and audio

user-removed — Mon, 15 Mar 2021 21:28:45 GMT

I would first try a clean reinstallation of Spotify. You can do so here: https://support.spotify.com/us/article/reinstallation-of-spotify/

I would also check and clear storage, and update the app if not done already.

After refreshing the app, I would check back again to see if it helps.

If you find my answer helpful, then you can pin as "solution."

hope this helps!

Re: Disconnect between controls and audio

Mowgef — Mon, 15 Mar 2021 21:37:00 GMT

Thanks rose. I've now done this super clean install and I'll see if it continues.