topic Re: Sync error between PC, Android and iOS in Android

Sync error between PC, Android and iOS

lewypn — Wed, 05 Jun 2013 09:33:08 GMT

Hello,

I'm using Spotify on my PC and everything works perfectly. However, when I'm using Spotify on my phone with Android or my iPad there is a problem: my playlists, starred songs don't exist. I have to search for them manually...

Re: Sync error between PC, Android and iOS

Peter__ — Wed, 05 Jun 2013 10:33:59 GMT

Hey 🙂

Do none of your playlists appear on your mobile devices? If you create a new playlist on the desktop and add one track, does it appear on your devices?

If not, it sounds like you might be signed into different accounts somehow. Are you logging in using the same details?

Peter

Re: Sync error between PC, Android and iOS

lewypn — Thu, 06 Jun 2013 11:43:08 GMT

They appear but only with 3 songs instead of 400 - that's it.

When I create a new playlist - nothing appears on my phone... But all I care about it's my playlist with starred songs.

I'm using the same account.

Re: Sync error between PC, Android and iOS

Peter__ — Thu, 06 Jun 2013 11:50:12 GMT

Very strange, can you try a clean reinstallation of the applications one at a time (starting with the mobile ones) and see if that fixes it?

Peter

Re: Sync error between PC, Android and iOS

lewypn — Wed, 12 Jun 2013 23:48:36 GMT

I've done everything and... nothing.

Re: Sync error between PC, Android and iOS

smelico — Thu, 13 Jun 2013 00:01:10 GMT

How about trying things the reverse way. If you create a playlist on your Android or iPad, does that playlist appear on your PC? And it's definitely just one account across all devices?

Re: Sync error between PC, Android and iOS

Joe — Thu, 13 Jun 2013 00:09:37 GMT

and Peter said " If you create a new playlist on the desktop and add one track, does it appear on your devices? ". Could you try that please.

Re: Sync error between PC, Android and iOS

lewypn — Thu, 13 Jun 2013 09:08:57 GMT

Now, the situation looks a little bit different.

I've created a new playlist - and it appears on my iPad.

But when I'm using the best option in my opinion - "Starred Songs" - it doesn't appear... i still have 3 songs instead of 394.

Re: Sync error between PC, Android and iOS

Joe — Thu, 13 Jun 2013 09:43:43 GMT

OK so the problem is probably that you have over 330 tracks in your starred list. Create a new empty playlist in your desktop client and move the tracks from the starred list into it, in batches of around 100 songs. The new list should appear on your synched devices correctly.

Re: Sync error between PC, Android and iOS

lewypn — Fri, 14 Jun 2013 07:51:56 GMT

Yeah, playlists are working correctly, but starred songs are much comfortable to use for me...

Re: Sync error between PC, Android and iOS

Joe — Fri, 14 Jun 2013 09:13:15 GMT

I understand that and the latest desktop client release ( 0.9.1.40) which is being rolled out fixes this annoying bug, apparently 🙂

Re: Sync error between PC, Android and iOS

lewypn — Sun, 16 Jun 2013 22:10:21 GMT

Yeah, everything seems to be work right now.

Re: Sync error between PC, Android and iOS

lizlander — Fri, 01 Nov 2013 12:27:07 GMT

I have a very similar problem....

I've just signed up for the premium service and I'm trying to sync my ipad with my PC.

I've tried using a direct connection via USB port (as the wi-fi didn't seem to work). My ipad wants to sync with itunes and isn't showing up under Spotify's devices. Do I need to disable something or alter settings on my PC and/or ipad to make the ipad sync with Spotify instead of going straight to itunes? Please, any suggestions welcome (also, I'm not techie, so please keep it simple!)

I haven't tried syncing my phone yet, wish me luck....

Re: Sync error between PC, Android and iOS

Joe — Fri, 01 Nov 2013 13:00:12 GMT

You need to follow the steps in this FAQ. Spotify will not synch to the ipad or iphone with a USB connection.

Re: Sync error between PC, Android and iOS

lizlander — Fri, 01 Nov 2013 14:16:44 GMT

Thanks Joe, Already tried - finding the right information is like looking for a needle in a haystack!

I've followed advice and tried a clean reinstall and now can't get Spotify to work at all on my PC - *sigh*, (I have error code 101-126, which helpfully suggests a clean reinstall - again!) I don't know how to check if my antivirus software is stopping it....

Yipee! After three hours, I've finally got it working 🙂

Re: Sync error between PC, Android and iOS

Joe — Fri, 01 Nov 2013 14:42:06 GMT

Awesome. Was some security app blocking communication?

Re: Sync error between PC, Android and iOS

lizlander — Fri, 01 Nov 2013 15:22:54 GMT

Not entirely sure.... but I'm happy that I've finally got Spotify to work across all my devices and my playlists are now accessible.

Thanks for the moral support!