topic Re: Bug report: Android Download slow in Android

Bug report: Android Download slow

Thomas111111 — Sat, 13 Mar 2021 11:57:03 GMT

We have Spotify Premium Family for years. Our Wifi connection has at least 90mbit download. Usually Android updates about 1.000 songs in different playlist every Sunday morning after switchin to online mode in 5 minutes, highest Quality. For two weeks now it stops after 260 songs and coninues very slowly. Would take hours. I tried uninstall/install. After that the App knows my Account, strange, but ok. Same behaviour, after 260 songs download slow. I removed the app from storage and restarted it. The old speed was back and the rest of my download, about 600 was completed in less than 10 minutes. Tried a few, all avaialble. This is definetly a bug in spotiefies download management. Please fix it with the next version.

Re: Bug report: Android Download slow

Ver — Sun, 14 Mar 2021 12:09:02 GMT

Hey @Thomas111111,

Thanks for getting in touch with us 🙂

The troubleshooting steps that you've tried so far are very good. We'd like to add a few more.

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

In case you're using an SD card, you can try removing it, reinstall Spotify and then try running the app without the SD. Sometimes the SD card can lead to issues with the cache.

Let us know how it goes. If you have questions, we are here for you.

Re: Bug report: Android Download slow

Thomas111111 — Fri, 02 Apr 2021 10:35:49 GMT

I tried clean install twice, still slow. Will Take forever now to download 900 songs.

Damn, seems to be I have to look for another streaming provider 😞

Any last suggestions?

Re: Bug report: Android Download slow

Thomas111111 — Fri, 02 Apr 2021 11:06:01 GMT

Ok, found it. My smartphone changed to 5G channel of my wlan router, it is very fast too, but obvsiously not with Spotify. After switching back to older wlan frequencies it is fast again. Might help others.

Re: Bug report: Android Download slow

Mihail — Fri, 02 Apr 2021 11:30:54 GMT

Hey @Thomas111111,

Thanks for keeping us in the loop.

We're happy to hear you found a workings solution. In case you want to continue using Spotify with your 5G connection, we recommend resetting the router and forgetting the network details on your phone.

If that doesn't fix things, It's a good idea to check if you observe the same under a different 5G network. If it works with another connection, it's best to contact the service provider of the original network for more information.

Hope this shines a bit of light on the matter. We'll be here if you have any other questions.