topic Re: High mobile data usage even with all data saver options turned on in Android

High mobile data usage even with all data saver options turned on

Ewillia1983 — Sun, 04 Apr 2021 21:12:06 GMT

Plan

Premium

Country

USA

Device

Samsung Galaxy 9

Operating System

Android

Two months in a row now, Spotify has used 800 MB of mobile data in a giant burst for no apparent reason, even with all the data saver options turned on. I'm almost always on wifi, so I'm lost as to what exactly it's doing. I download my liked songs, and stream my release radar. If I'm out driving around, I listen to my liked songs.

Back when canvas released, it went nuts on data usage. That seems to be under control now, so I'm guessing this is another instance where a new feature is pulling a lot of data in an unintentional way. If going offline / online wasn't such a pain, I'd just stay offline. I always manage to stay offline just long enough so it has to redownload my 6gb + library.

Are there others out there seeing this too? I'm really hoping offline mode isn't the only answer.

Re: High mobile data usage even with all data saver options turned on

Jeremy — Tue, 06 Apr 2021 07:11:00 GMT

Hey there @Ewillia1983,

Thank you for your post here in the Community. We're happy to help.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

Canvases are short and looping, so they use very little extra data. Once the loop has been streamed once, it doesn’t need additional data to keep it playing.

We'll keep an eye out for your reply.

Take care!

Re: High mobile data usage even with all data saver options turned on

Ewillia1983 — Wed, 07 Apr 2021 02:17:00 GMT

Clean reinstall done, I'll report back next month.

I've got my fingers crossed, I hope this works!

Re: High mobile data usage even with all data saver options turned on

Jeremy — Wed, 07 Apr 2021 06:21:58 GMT

Hi again @Ewillia1983,

Thank you for your reply and confirmation.

We hope that the clean reinstall will help.

Keep us posted 🙂

Take care!