topic Re: Lag/Crash, App impossible to use in Android

Lag/Crash, App impossible to use

Basil9 — Thu, 15 Apr 2021 18:58:45 GMT

Plan

Premium

Country

France

Device

Realme 7i

Operating System

Android

My Question or Issue

Yesterday (14/04/2021), everything was fine, since this morning (15/04/2021) the app doesn't work anymore...

It is extremely laggy and crash anytime I try to play a song. Almost nothing load on the Home screen.

I tried everything advised in the topic "[Android] Troubleshooting Spotify" so I'm out of solutions.

I reinstalled, deleted data, cache, change connection, exit my account, remove my SD card, restarting my phone.

My Home page looks like this :

Funny enough, I can still see what song is played on my laptop and skip it with my phone if I want to.

So is there something with the latest update maybe ?

Thank you for your attention

Re: Lag/Crash, App impossible to use

Elena — Sat, 17 Apr 2021 15:15:18 GMT

Hey there @Basil9!

Thanks for reaching out to us, we'll do our best to help you sort this out!

We can recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.

It's also a good idea to check that Spotify has the permissions to run in the background.

If that's not causing the issue, could you let us your exact Spotify version and, if possible, if you experience this on other mobile devices?

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.

Re: Lag/Crash, App impossible to use

Basil9 — Sat, 17 Apr 2021 17:11:00 GMT

Well, the next day, it worked again so.. I have not the slightest idea
about what happened but anyway. Thanks you ^^

Re: Lag/Crash, App impossible to use

Novy — Sat, 17 Apr 2021 17:55:15 GMT

Hi again @Basil9,

Thanks for keeping us in the loop.

We're glad to hear that everything is now working as it should.

If anything else comes up, you know where to find us.

Cheers 🙂