topic GO ONLINE TO SEE MENU in Android

GO ONLINE TO SEE MENU

dklsierisasdfas — Sat, 17 Apr 2021 16:27:59 GMT

Plan

Premium

Country

Device

GALAXY S10

Operating System

ANDROID 11

My Question or Issue

I have done a removal restart and reinstall of the software - still get the error. Turned off batter optimization - still get the error.

App has not worked correctly for at least a few weeks now.

Re: GO ONLINE TO SEE MENU

Eni — Mon, 19 Apr 2021 15:45:24 GMT

Hey there @dklsierisasdfas,

Thanks for getting in touch about this.

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If this doesn't do the trick, would you mind trying with a different internet connection to check if that makes the difference?

Let us know how it goes 🙂

Re: GO ONLINE TO SEE MENU

dklsierisasdfas — Thu, 29 Apr 2021 11:17:15 GMT

Didn't work still does the same thing.

Re: GO ONLINE TO SEE MENU

Alex — Thu, 29 Apr 2021 12:55:31 GMT

Hi @dklsierisasdfas,

Thanks for the reply.

Can you check if Spotify is Granted all Permissions from the App settings on your phone?

Also, let us know if this issue appears when you're both on WiFi and mobile data, and if you're using an SD card.

Cheers.

Re: GO ONLINE TO SEE MENU

Yxllow — Fri, 30 Apr 2021 18:31:52 GMT

Same problem here. It doesn't matter what you do, it takes multiple tries to open the menu for whatever reason.

Re: GO ONLINE TO SEE MENU

Eni — Fri, 30 Apr 2021 19:05:15 GMT

Hey there @Yxllow,

Thanks for getting in touch about this here in the Community.

Could you let us know which troubleshooting steps you've already tried?

Additionally, would you mind letting us know if this started happening after a specific event such as an update?

Keep us posted.

Re: GO ONLINE TO SEE MENU

user-removed — Sat, 01 May 2021 17:18:20 GMT

Plz try a workaround from my post here: https://community.spotify.com/t5/Android/Please-make-Spotify-on-Android-even-slower-PLZ/m-p/5191970

- open Spotify
- delete cache
- close app
- open spotify
- nothing happend as allways 😉
- disable network
- wait for the app showing the notification in button than we are offline
- enable network again
- ..wait for it!!!!
- BOOOM!!!!!!!!!!!!!!!!!!
- MAGIC Moment 🙂
- EVERYTHIGN is working again with DEFAULT speed

Spotify has a problem on start up I thing. Something wrong happen there.