Lock screen not able to skip

jasbradbur — Fri, 21 May 2021 18:26:07 GMT

Plan

Premium

Country

Device

Samsung Galaxy S10

Operating System

Android Oreo

My Question or Issue

The skip song button on the lock screen of my phone will not let me skip and is greyed out.

Re: Lock screen not able to skip

Ivan — Sun, 23 May 2021 14:52:23 GMT

Hey @jasbradbur,

Thanks for posting - we’re here to help!

You can start off by performing a clean reinstall of the Spotify app on your Android device. This will get you the latest app version and clean up corrupted data that could be causing the issue.

In case this persists after a clean reinstall, make sure no battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify.

Keep us posted! We'll be happy to lend a hand if you need more help.

topic Lock screen not able to skip in Android

Lock screen not able to skip

Re: Lock screen not able to skip