topic Re: (Mobile app) Album art missing in Android

(Mobile app) Album art missing

kiragrof — Sat, 02 Nov 2019 11:16:46 GMT

Plan

Premium

Country

Czech Republic

Device

Huawei Y6 Prime 2018

Operating System

Android

My Question or Issue

A few weeks ago, the album art for most of my downloaded music disappeared. It only appears for a few random albums/tracks. The art just doesn't show, no matter if I'm on mobile data, WiFi or offline. I've tried manually updating the app and reinstalling, nothing worked. Does anyone know what might be wrong? It really bugs me.

Thank you!

Re: (Mobile app) Album art missing

gjscheers — Fri, 11 Jun 2021 11:35:34 GMT

Same here, but also for streaming songs. Started about 2 months ago.

Re: (Mobile app) Album art missing

Alex — Fri, 11 Jun 2021 13:57:26 GMT

Hey @gjscheers,

Thanks for your post.

Could you upload a screenshot of what you're seeing. Also, what troubleshooting you've already done?

We'll be on the lookout for your reply 🙂

Re: (Mobile app) Album art missing

gjscheers — Fri, 11 Jun 2021 18:34:52 GMT

I think I've finally solved it. I have made an exeption in my tracker
blokking app (Blokada) for Spotify. Although in the past 2 years this never
caused a problem a recent update probably changed this. So for now the
album art is back.

Re: (Mobile app) Album art missing

CarlosE — Fri, 11 Jun 2021 20:21:51 GMT

Hey @gjscheers,

Thanks for keeping us posted.

We're glad to know it was sorted out and thanks for sharing what worked for you, as it might be helpful for other users too.

If you need a hand with anything else, the Community is here for you.

Have a good one 🙂