Lists not loading, no downloads, random disconnected message

pakoito — Thu, 13 Jun 2013 01:14:07 GMT

Description

When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't sync

Other playlists are "Loading..."

Random No Internet Connection message

No search, what's new, music or playlists

What are the steps you took to get to the error/issue?

Open Spotify on Android after update

Select a random playlist that was already synced

Playlist is gone

Other playlists are Loading...

The progress stays stuck on "Downloading 0%"

Restar the device

Wait a day

Restart again

Freak out

Clear cache, uninstall

Same on reinstall

Check the forums

Do what they say

Still problems

Freak out more

Check email

Still getting billed $9 a month for a service I don't get

Blame Flash and Java Updaters

Install old version

Old version gets to the music player but music doesn't play and restarts every 4 seconds

What I expected to happen

When I start the application any of the functionalities are available. ANY. Reproduction, search, playlists, what's new, absolutely nothing works except login and options.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Galaxy S3

Device’s Operating System

4.1.1

What type of account do you have?

Premium

Space left on your device

7 GB

Space left on your SD card (if applicable)

7GB

Space left on your External SD card (if applicable)

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

My mobile Spotify version

0.6.2.64

My mobile provider and country

My username

pakoito

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login.

Re: Lists not loading, no downloads, random disconnected message

pakoito — Fri, 21 Jun 2013 15:40:26 GMT

It has been a week and there has been no response or at least a "we are looking into it" or "we need aditional information"

Re: Lists not loading, no downloads, random disconnected message

Joe — Fri, 21 Jun 2013 17:03:00 GMT

Hi - sorry you've been waiting for a reply. Can you just check that offline mode isn't enabled in the android spotify settings?

Re: Lists not loading, no downloads, random disconnected message

pakoito — Fri, 21 Jun 2013 17:17:01 GMT

It isn't enabled, I'm online. The message is "No internet connection available", not "Spotify is in Offline mode". The phone has internet connection available, as I'm using it at the same time.

Thank you.

topic Re: Lists not loading, no downloads, random disconnected message in Android

Lists not loading, no downloads, random disconnected message

Re: Lists not loading, no downloads, random disconnected message

Re: Lists not loading, no downloads, random disconnected message

Re: Lists not loading, no downloads, random disconnected message