topic Re: podcast now has ads and sounds slowed down in Android

podcast now has ads and sounds slowed down

Blaezkun — Mon, 21 Jun 2021 21:10:50 GMT

I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11.

I have already cleared storage and cache and reinstalled Spotify.

I have been listening to the podcast high rollers DnD ( https://open.spotify.com/show/38hqqX4m4eYtKZXzuI8exS?si=5MASkkwxRYCpN6XPx63XAg&utm_source=copy-link&dl_branch=1)

My issue is this, I finished listening to one episode and then as it went to play the next it played an ad, and after the ad the podcast itself(but not the ad that preceded it ) sounded slowed down ( changing payback speed did speed it up but it was still lowered pitch) . The ad changes when I go to play it again and they have sponsors for the podcast but not ads like this.

I tried replaying the previous episode that had just played fine and it seems affected as well. Every episode I select to play does the same thing.

Re: podcast now has ads and sounds slowed down

Blaezkun — Mon, 21 Jun 2021 21:11:54 GMT

To add, other music and so far other podcast content seems unaffected

Re: podcast now has ads and sounds slowed down

Jeremy — Wed, 23 Jun 2021 08:27:22 GMT

Hi there @Blaezkun,

Thank you for reaching out to the Community.

Can you try from a different device to see if you get the same behavior?

Also, can you confirm if if the sound changes after the ad is played and if it's any ad or a particular one?

We'll keep an eye out for your reply.

Take care!

Re: podcast now has ads and sounds slowed down

aquillamacavint — Wed, 30 Jun 2021 15:43:56 GMT

I have the same issue.

Huawei P30 pro

Android 10

EMUI 11.0.0

Philippines

The sound on some of the podcast episodes have suddenly a deep voice and play slower.

This happens to my stuff you should know podcast episodes. Some episodes I've listened to and were fine before.

I have restarted, reinstalled and cleared caches.

The ads for my country still sound normal but the ones from the podcast also have the deep voice.

I attached a video of what it sounds like.

Re: podcast now has ads and sounds slowed down

Novy — Wed, 30 Jun 2021 16:26:44 GMT

Hey there @aquillamacavint,

Thanks for reaching out here in the Community, and welcome 🙂

Just to confirm, is this happening with the entire episode? Have you noticed this behavior in a different podcast or just the one you mentioned?

Also, would you mind sending over the exact Spotify version you're currently running?

We'll be on the lookout for your reply.

Re: podcast now has ads and sounds slowed down

aquillamacavint — Thu, 01 Jul 2021 00:27:57 GMT

Hi Novy,

I only listen to this podcast so I haven't noticed with others. I tried looking at others and they sound normal but I don't listen to those enough to see if it happens to many of their episodes, while with the SYSK I listen to around 5 a day.

I have Spotify version 8.6.36.1070

Re: podcast now has ads and sounds slowed down

aquillamacavint — Thu, 01 Jul 2021 00:30:59 GMT

P.s. when I go back to the episode that was playing weird it is still playing weird. So once it starts it sticks to that weird sound 😞

Re: podcast now has ads and sounds slowed down

Ver — Thu, 01 Jul 2021 06:55:22 GMT

Hey @aquillamacavint,

Thanks for the info 🙂

Could you try on another device to see if that makes a difference?

In case you're using an SD card, you can try removing it, reinstalling Spotify and then try running the app without the SD. Sometimes the SD card can lead to issues with the cache.

Let us know how it goes.

Re: podcast now has ads and sounds slowed down

aquillamacavint — Thu, 01 Jul 2021 15:50:35 GMT

Hey, I unfortunately don't have any other device as my laptop broke 😞

I don't have an SD card.

Re: podcast now has ads and sounds slowed down

aquillamacavint — Thu, 01 Jul 2021 15:54:38 GMT

Also now I just added a bunch of the old episodes that I've never listened to and only 1 out of the 15 are normal 😞

Re: podcast now has ads and sounds slowed down

Novy — Thu, 01 Jul 2021 16:55:19 GMT

Hi @aquillamacavint,

Thanks for getting back to us.

Looks like there's a newer app version available. Could you try reinstalling the app again to see if you're still experiencing the issue with the latest app version?

Also, could you let us know if the same thing happens when you download the podcast for offline listening?

Keep us posted.

Re: podcast now has ads and sounds slowed down

aquillamacavint — Sat, 03 Jul 2021 01:41:34 GMT

It works fine now!

I tried before reinstalling but didn't work but now with the update I haven't had any issues yet. They must've fixed the bug in the new update 😍

Thank you!

Re: podcast now has ads and sounds slowed down

aquillamacavint — Sat, 03 Jul 2021 03:20:29 GMT

I spoke to soon. It's back.

Re: podcast now has ads and sounds slowed down

Elena — Sat, 03 Jul 2021 07:55:42 GMT

Sorry to hear the issue is back @aquillamacavint!

Can you let us know if the same behavior appears when you use 3/4G or Wi-fi? Do you hear any difference between the two?

Could you try saving the episodes for offline listening and let us know if they're still out of sync?

You can also make sure that you have your audio set to the highest setting with the steps here.

Keep us in the loop!

Re: podcast now has ads and sounds slowed down

aquillamacavint — Sat, 03 Jul 2021 17:21:12 GMT

Same thing if I'm on wifi or LTE/4G, downloaded some episodes and it's still the deep voice. Sound is already on the highest setting 😞

Re: podcast now has ads and sounds slowed down

aquillamacavint — Sat, 03 Jul 2021 17:23:16 GMT

Oops dunno why it went to spoiler.

Anyways I also googled it and saw one other person post on Reddit that it happened to them with the same podcast, Stuff you should know. No solution yet either.

Re: podcast now has ads and sounds slowed down

Eni — Sat, 03 Jul 2021 18:16:08 GMT

Hi @aquillamacavint,

Thanks for getting back in touch.

Would you mind asking a friend or a relative to log in to their account in your phone to check if they experience the same issue?

Also, we'd like to know if this only happens on your phone or on other devices as well. This would help us to know if the issue is device-related.

Keep us posted.

Re: podcast now has ads and sounds slowed down

aquillamacavint — Tue, 06 Jul 2021 09:41:07 GMT

Hi,

My friend wasn't able to login on my phone but I logged in on his and it's still the same issue. I played a few of the podcasts episodes and they have that deep voice.

The episodes I tried were from Stuff you should know

How LARP works

How Fingerprinting works

How horseshoes work

The shark diaries

How cockroaches work

How surfing works

How willpower works

I stopped checking after that.

Re: podcast now has ads and sounds slowed down

StevenTillson02 — Tue, 06 Jul 2021 12:24:04 GMT

I tried replaying the previous episode that had just played fine and it seems affected as well. You can rebooting your device.

Re: podcast now has ads and sounds slowed down

Jeremy — Tue, 06 Jul 2021 14:18:35 GMT

Hi there folks,

Thank you for your replies in this thread.

Can you let us know if a particular add caused it or was it different ads and if so - which ones?

Can you confirm if we're missing any podcasts as we're working on a report?

For now we've listed these episodes from the podcast Stuff we should know:

How LARP works
How Fingerprinting works
How horseshoes work
The shark diaries
How cockroaches work
How surfing works
How willpower works

We've also listed High Rollers :Areois #117

We'll keep an eye out for your replies.

Cheers!