topic Re: offline folder deleted in Android

offline folder deleted

Felix776 — Mon, 24 Jun 2013 12:55:35 GMT

Hello i am from germany so sorry for my bad 🙂
30 before, i updated a playlist on my computer and after that i wanted to hear the playlist on my mobile phone.
But when i opened spotify i had to login and all my playlist were deleted.
What could i do to avoid this problem in the future?
And does anybody know the reason of this?

I have the galaxy s4. Before i had the iphone 4 and i never had such a problem.
I would be very thankfull if someone could help me 🙂

Felix 🙂

Re: offline folder deleted

fatings — Mon, 24 Jun 2013 12:59:16 GMT

Have you tried for force close the app an opening it again?

This sometimes happens to me (except the login part).

Re: offline folder deleted

Felix776 — Mon, 24 Jun 2013 12:59:45 GMT

i forgott some words :$

-Sorry for my bad english

-30 minutes before, ....

Re: offline folder deleted

Felix776 — Mon, 24 Jun 2013 13:04:20 GMT

Yes i tried it but it doesn't work.
i also looked in the settings and there stud that there isn't any save space used for spotify playlists

Re: offline folder deleted

Goodman — Mon, 24 Jun 2013 13:33:11 GMT

Hi there. I checked your account and all your playlists are still there. Did you log in with a different account on your phone, maybe?

Re: offline folder deleted

Felix776 — Mon, 24 Jun 2013 13:42:16 GMT

I didn't do anything.
I just were logged out and i had to log in again.
And after i logged in, my playlist weren't downloaded anymore

Re: offline folder deleted

meahtenoha — Mon, 24 Jun 2013 18:14:30 GMT

Hi Felix776 - When you first joined Spotify did you create a unique username?

Or have you always signed in with your Facebook email and password? How many playlists do you usually see? Our hunch is you've got a second account somewhere on our system.

Re: offline folder deleted

isarstyle — Fri, 23 Aug 2013 19:52:29 GMT

Hi there. . I have a s4 and it seems if my offline playlist always i close spotify app is deleted(and on my other machines as well. ). I use a encrypted ssdcard if that's a problem with spotify. It is just like this since the last android update, before everything was fine. Maybe somebody knows the problem and can help. Regards.

Re: offline folder deleted

shizwipe — Fri, 28 Feb 2014 02:15:55 GMT

Same problem here, only it seems to happen everytime I go offline, like in Airplane mode on my phone. I can have my playlist playing, then I go offline and it will just revert baclk to being onliner only and ask me to re-download it again. About to piss me off because this isn't the first time.