topic Re: Download song deleted in Android

Download song deleted

planetkacz — Sat, 31 Jul 2021 06:27:31 GMT

Plan

Premium

Country

Czech Republic

Device

Samsung Galaxy S10e

Operating System

Android 11

My Question or Issue

When I restart the device, all my downloaded song are deleted and I have to download them again.

Re: Download song deleted

dinomight — Sat, 31 Jul 2021 20:32:17 GMT

Hey @planetkacz.

Sorry to know you're running into this issue. I checked around a bit, and according to this thread, it seems there are users of certain devices that this happens to, but the Spotify team has unfortunately not been able to recreate the problem. My best advice would be to try performing a clean reinstall, and if that doesn't work, there are a few other tricks mentioned in that first thread I linked to that could be of use.

Hopefully, this will get you back to enjoying your downloaded tracks!