topic Re: Premium User Unable to Disable Shuffle in Android

Premium User Unable to Disable Shuffle

Pingu53 — Mon, 16 Aug 2021 08:14:57 GMT

Plan

Premium

Country

Device

Samsung Tab 4 and Samsung S20 Ultra

Operating System

Android

My Question or Issue

I cannot disable shuffle. The shuffle icon doesn't appear anywhere in the app, other than at the bottom right corner of the Play button, and there doesn't appear to be any way to change the setting.

Re: Premium User Unable to Disable Shuffle

Jeremy — Tue, 17 Aug 2021 08:44:17 GMT

Hi there @Pingu53,

Thank you for reaching out to the Community.

Can you start by logging out and then back in?

If that doesn't do the trick, can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If you still experience this, can you provide us a screen recording so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

Take care!

Re: Premium User Unable to Disable Shuffle

Pingu53 — Tue, 17 Aug 2021 10:15:56 GMT

Hi,

The shuffle button appeared in both apps this morning.

I didn't do anything so it much have been fixed in an update.

Thanks,

Joe

Re: Premium User Unable to Disable Shuffle

Jeremy — Wed, 18 Aug 2021 10:27:30 GMT

Hi there @Pingu53,

Thank you for your reply and confirmation.

We're really glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Cheers!