topic notification showing song that i'm not playing in Android

notification showing song that i'm not playing

nicholas9559 — Wed, 29 Sep 2021 14:38:52 GMT

Plan

Premium

Country

Indonesia

Device

Samsung Galaxy S21+

Operating System

Android 11

My Question or Issue

Spotify showing two notifications when I play spotify. the first one is the normal one "playing on this phone" and it shows the song that I'm listening to. the second one is another song that I'm not even listening to and it's always the same song. how can I get rid of the second one?

Re: notification showing song that i'm not playing

user-removed — Wed, 29 Sep 2021 15:06:58 GMT

Hello, maybe someone is listening to music with your account, sign out everywhere and change the password hope it helps

Re: notification showing song that i'm not playing

Brunelicia — Wed, 29 Sep 2021 15:17:41 GMT

Hi @nicholas9559 ,

Thanks for posting in the Community! I'm sorry to hear that this is happening to you.

First, to ensure that your account is safe and you're the only one that has access to it, please consider following the steps in this article to protect your account.

Second, I'd suggest that you try reinstalling the app to see if it resets the notifications and now you only see the song actually playing. You can find more guidance here.

I hope this helps! 🙂

Re: notification showing song that i'm not playing

nicholas9559 — Wed, 29 Sep 2021 15:33:55 GMT

i have signed out everywhere and then change my password, and had done a clean reinstall but the problem still exists.

Re: notification showing song that i'm not playing

MafeG — Thu, 30 Sep 2021 18:32:20 GMT

Hi @nicholas9559,

Thank you for your reply.

This same issue was reported and solved in this thread. It has plenty of troubleshooting steps, please try them all and let us know if the issue persists or if the second notification goes away.

Keep us posted.