topic Re: Android Auto - Liked songs under Artist Tab won't play in Android

Android Auto - Liked songs under Artist Tab won't play

DPL1 — Fri, 08 Oct 2021 12:06:08 GMT

Plan

Premium

Country

USA

Device

Galaxy S10

My Question or Issue.

I select liked songs under the artist tab in Android Auto and instead of playing the liked songs for that specific artist, it plays the last liked song I added to my library.

Re: Android Auto - Liked songs under Artist Tab won't play

Mihail — Sat, 09 Oct 2021 14:55:17 GMT

Hey @DPL1,

Thanks for reaching out on the Community!

Did this start happening after a specific event, such as update to your phone/head unit or the Spotify app. We'd also appreciate some screenshots or a recording of what you see at your end when you try to play the liked songs by a specific artist.

Keep us posted. We'll be on the lookout for your reply.

Re: Android Auto - Liked songs under Artist Tab won't play

DPL1 — Sat, 09 Oct 2021 18:52:20 GMT

This started happening after the latest update to the Spotify app.

Re: Android Auto - Liked songs under Artist Tab won't play

Eni — Sun, 10 Oct 2021 19:12:37 GMT

Hey there @DPL1,

Thanks for your reply.

Could you try with a different phone to see if the issue persists across devices?

On another note, we'd like to know if this happens too when you try to do the same directly on your phone.

Keep us posted.

Re: Android Auto - Liked songs under Artist Tab won't play

MDN84 — Wed, 13 Oct 2021 23:57:48 GMT

Greetings. I'm also experiencing this issue. It only occurs while using Android Auto and not the Spotify app.

Scenario 1

Go to Your Library
Click Artists
Select an Artist
Click Liked Songs
Spotify will start playing from the general Liked Songs folder, not the Artist's Liked Songs

Scenario 2

Clear all music from the general Liked Songs folder
Go to Your Library
Click Artists
Select an Artist
Click Liked Songs
All music stops playing, the screen does not refresh from the last song played and a square Stop button is displayed with a moving circle around it.

This is difficult to capture with screenshots but I did my best.

Re: Android Auto - Liked songs under Artist Tab won't play

Jeremy — Fri, 15 Oct 2021 14:44:57 GMT

Hi @MDN84,

Thank you for your reply and explanation.

Can you let us know your Spotify version of the Android auto device?

Also do you notice a difference when they restart the system?

We'll keep an eye out for your reply 🙂

Take care!

Re: Android Auto - Liked songs under Artist Tab won't play

MDN84 — Fri, 15 Oct 2021 14:56:33 GMT

Hi Jeremy,

Spotify version is 8.6.70.1102

Android Auto is 6.9.613724-release

I restarted my phone (Motorola Razr) several times but that did not resolve the issue.

Re: Android Auto - Liked songs under Artist Tab won't play

Eni — Sat, 16 Oct 2021 16:00:53 GMT

Hey @MDN84,

Thanks for sending us this info.

Could you try connecting your phone to your car's stereo using a different type of connection to see if this behavior persists?

If possible, also try using Android Auto with a different phone to see if the same happens. This way we can check if it's rather related to the phone.

Keep us posted on how it goes.

Re: Android Auto - Liked songs under Artist Tab won't play

MDN84 — Thu, 21 Oct 2021 13:57:31 GMT

Eni,

I connected the phone to my car and the issue was present in my vehicle as well (see attached photo). So, just to clarify, the issue has presented itself in the following situations:

Android Auto for Phone Screens app (Motorola Razr)
Android Auto in-car application (Motorola Razr connected to 2021 Mazda MX-5)

I also asked a friend to duplicate the scenario identified in the previous post. He's experiencing the same issue I identified. He said "I can confirm it plays random liked songs. It's not doing what it's supposed to do."

Re: Android Auto - Liked songs under Artist Tab won't play

DPL1 — Fri, 22 Oct 2021 20:43:28 GMT

Yes. Exactly what's happening to me. It started happening after an update a few weeks ago. The problem still persist even after a few updates.

Re: Android Auto - Liked songs under Artist Tab won't play

MafeG — Mon, 25 Oct 2021 15:21:31 GMT

Hi @DPL1,

Thank you for your reply.

We'd like to get this passed on to the right team to have it investigated. In order to do that, please share with us a video showing how the issue develops.

Just attach the video to your next response to us by using the Insert Video option in the post editor.

This will be extremely helpful as due to the COVID pandemic, our access to Android Auto testing environments is limited.

Keep us posted!

Re: Android Auto - Liked songs under Artist Tab won't play

MDN84 — Mon, 25 Oct 2021 17:31:16 GMT

All,

I was able to record some videos of the issue. Just to reiterate, this occurs while using the Android Auto for Phone Screens app and Android Auto connected to my vehicle.

DPL1: Hopefully I'm not hijacking your thread but I think we're experiencing the same problem and I figure the more samples they have, the better.

Matt

Re: Android Auto - Liked songs under Artist Tab won't play

DPL1 — Mon, 25 Oct 2021 20:33:15 GMT

Yes. Thanks for posting video

Re: Android Auto - Liked songs under Artist Tab won't play

MafeG — Wed, 27 Oct 2021 16:50:52 GMT

Hi folks,

Thank you for sharing that information!

We went ahead and reported it with the right folks who will look into this backstage. At the moment we're not able to provide you with a timeframe for a fix, but we can recommend keeping the app updated. Also, keep an eye on this thread in case we have news.

@DPL1 Please share with us the make, model and OS of your phone, as well as the Spotify version of the Android auto device. This way we can pass it on as well.

We'll be on the lookout.

Re: Android Auto - Liked songs under Artist Tab won't play

DPL1 — Wed, 27 Oct 2021 17:43:07 GMT

Samsung Galaxy S10

G973USQS6GUJ1

Spotify version - 8.6.72.1121

Android Auto - 6.9.613724

Re: Android Auto - Liked songs under Artist Tab won't play

MafeG — Thu, 28 Oct 2021 17:42:58 GMT

Hi @DPL1,

Thank you for sharing this info.

We've gone ahead and passed it on to the team who is looking into this.

@MDN84 Could you confirm if you're running the latest app version? The current one is the 8.6.72.1121

Keep us posted.

Re: Android Auto - Liked songs under Artist Tab won't play

MDN84 — Thu, 28 Oct 2021 17:50:14 GMT

Confirmed.

8.6.72.1121

Re: Android Auto - Liked songs under Artist Tab won't play

DPL1 — Fri, 29 Oct 2021 14:38:55 GMT

As of this morning (for me) problem has been resolved. I hope this issue has been resolved for others, as well. Thanks Spotify team and others who posted on this thread.

Re: Android Auto - Liked songs under Artist Tab won't play

MDN84 — Fri, 29 Oct 2021 14:54:58 GMT

Resolved on my end as well. Thanks to everyone involved for your help!

Re: Android Auto - Liked songs under Artist Tab won't play

Eni — Sat, 30 Oct 2021 15:28:42 GMT

Hey there @MDN84 and @DPL1,

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help.

Have a good one 🙂