Group session connection, sync and experience issues.

VSharmaV2507 — Tue, 02 Nov 2021 19:04:24 GMT

Plan

Mini Premium (1-week)

Country

India

Device

Tried on: Micromax In Note 1, Samsung Galaxy Note 5, Samsung Galaxy A7 (2018)

Operating System

Android

My Question or Issue

I try creating a Group Session with my friend, but different songs keep playing. We tried recreating Group Sessions, reinstalling apps, tried different devices, but all in vain. Whenever either of us tries to join a session, different songs start playing and as soon as the guest listener tries to change the song, the listener gets disconnected. However, sometimes it works but soon goes out of sync, again. It takes all the fun out of Group Sessions. Please help.

Re: Group session connection, sync and experience issues.

Eni — Wed, 03 Nov 2021 21:14:45 GMT

Hi there @VSharmaV2507,

Thanks for reaching out about this here in the Community.

First up, we'd recommend trying with a different internet connection to check if that makes the difference.

If that doesn't do the trick, we suggest that you try logging out and then logging back in twice. We know this sounds odd, but it's how the app forces a cache refresh.

Let us know how it goes.

topic Group session connection, sync and experience issues. in Android

Group session connection, sync and experience issues.

Re: Group session connection, sync and experience issues.