topic Re: Multiple Spotify Notifications that don't work in Android

Multiple Spotify Notifications that don't work

JaredDefine — Wed, 10 Nov 2021 00:26:20 GMT

Plan

Premium

Country

U.S.A.

Device

(Samsung S21 Ultra)

Operating System

(Android 11)

My Question or Issue

Spotify gives three notifications for what's playing but two of them are just stuck there from old songs. They cannot be removed and Spotify is not active on any other devices. I've Uninstaller, cleared cache, data, force stopped, etc. but nothing has fixed it at all. Pressing play, skip, etc on the two other notifications just affects the first notification as if they are all the exact same. I can't interact with the face off or void one.

Re: Multiple Spotify Notifications that don't work

Ver — Thu, 11 Nov 2021 12:19:28 GMT

Hey @JaredDefine,

Thanks for posting here 🙂

The troubleshooting steps that you've tried so far are very good.

In case you're using any battery optimization or power saving apps, you can try disabling them for Spotify to see if anything changes.

If that doesn't make a difference, could you share with us a video recording of what you're seeing? We'll look into this further.

Keep us posted.

Re: Multiple Spotify Notifications that don't work

JaredDefine — Thu, 11 Nov 2021 14:03:10 GMT

There are no battery optimization apps on my phone. Here is a video. The pause isn't working on the dead notifications anymore but the skip works.

It won't let me upload the video, it says the title doesn't match the file type even though it's mp4. Here is a Google drive link to the video but idk how else to send it.

https://drive.google.com/file/d/1IyHBPXGszL-BhMaBmqkIfR-dn-IQvFTL/view?usp=drivesdk

Re: Multiple Spotify Notifications that don't work

JaredDefine — Fri, 12 Nov 2021 09:24:38 GMT

For some reason the other notifications just went away. I have no idea what
happened.

Thanks for the help.

Re: Multiple Spotify Notifications that don't work

Kiril — Sat, 13 Nov 2021 11:32:32 GMT

Hey @JaredDefine,

Thanks for updating us on the situation.

We're happy to hear that the issue has been resolved for you 🙂 Continue with the good troubleshooting practices and be sure to keep your apps and devices' firmware always updated to the latest versions available.

If you need a hand with anything else, the Community is here for you.