topic Re: Empty Library in Android

Empty Library

Hermaeus — Mon, 15 Nov 2021 10:49:43 GMT

Plan

Premium

Country

Canada

Device

LG Q6

Operating System

Android 9 (Pie)

My Question or Issue

Following some updates to my Spotify app, my new "Your library" section is completely empty despite me having dozens of saved playlists.

I can't even access my "liked songs" list either which is funny because I coincidentally also can't like songs, pressing the heart on any song does absolutely nothing. my desktop app has none of these problems. I have tried re-installing Spotify completely but got the exact same results.

Re: Empty Library

Brunelicia — Mon, 15 Nov 2021 13:26:50 GMT

Hey @Hermaeus ,

Thanks for posting here in the Community!

I'm sorry to hear that your new "Your Library" section is empty.

Just to ensure that you're logged into the correct account, can you please try following the steps on this article? Also, does the same thing happen if you try to access your account using a different device or on the web browser?

I understand that you mentioned that you already reinstalled the Spotify app, however, please follow the steps suggested here to complete a clean reinstall.

Please let me know how it goes. 🙂

Re: Empty Library

Hermaeus — Mon, 15 Nov 2021 22:23:43 GMT

Turns out I hadn't done a proper uninstall, everything seems to work properly now. Thanks

Re: Empty Library

Jeremy — Wed, 17 Nov 2021 08:18:35 GMT

Hi there @Hermaeus,

Thank you for your reply and confirmation.

We're really glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!