topic Re: Couldn't start/join Group Session in Android

Couldn't start/join Group Session

Last_October — Sat, 11 Dec 2021 21:00:50 GMT

Plan

Premium

Country

Russia

Device

(Samsung Galaxy A52)

Operating System

(Android 11)

My Question or Issue

Updated Spotify today in Play Market and got this issue: whenever I try use Group Session feature (either creating one or joining someone else's) I can't do it because of error (on attached screenshots (in Russian - it basically says 'couldn't start session' and 'couldn't join session')).

I already tried rebooting, relogging and reinstalling - please help since it's pretty much the feature I keep Premium for 🙏

Re: Couldn't start/join Group Session

RunningFetuses — Sun, 12 Dec 2021 18:38:38 GMT

Same with me since yesterday. very weird, could not with anything - restarting phone, restarting app, force stopping app, clearing cache, reinstalling app, rejoining session - to have music start for me in the session

Re: Couldn't start/join Group Session

KyCb — Mon, 13 Dec 2021 00:17:51 GMT

In the addition to the above we tried downgrade to previous versions and it didn't work, also we tested on different phones to be sure that it's not a local problem.
To describe the problem in more details:
after the pop-up "u couldn't join the session" I reboot the app and the session seemed to be created, my friend joined this invitation, but i can't see her in member list and after one more reboot of the app u begin to see ur friend in this list, and when u press play, only one person can hear it (creator of session) but another member of session can choose another song or put music on a pause and he can't see it in no way.

Re: Couldn't start/join Group Session

NihilistNun — Mon, 13 Dec 2021 01:39:02 GMT

I'm also experiencing this problem since yesterday and have contacted the support chat but they weren't able to help either. I believe this is something that Spotify needs to fix from their app update, so we are unable to do anything but wait.

Re: Couldn't start/join Group Session

stopper05 — Mon, 13 Dec 2021 05:38:37 GMT

I too am expereincing this problem since yesterday. Not sure what is happening, but it is pretty frustrating since this is why I pay for premium student.

For some reason, it was working fine for the past month, then all of the sudden, yesterday it would not work. Is says that I cannot start a session, but if I hit okay it lets me send the link to someone. But they aren't ever able to hear the same music. Sometimes it even lists that they are in but they can not hear the same music. Even when I am not in a session, it says that I am in one, but then when I try to end the session, it says it has ended, but when I try to start a new on, it says I am already in on.
Not sure how to fix this, but it would be nice to have a service that I pay for work correctly.

Re: Couldn't start/join Group Session

NihilistNun — Tue, 14 Dec 2021 00:19:54 GMT

It is working again for me on Android 11, with no new app updates. Looks like it might have been a server issue causing Sessions to not work.

Re: Couldn't start/join Group Session

rachit_chaudhary — Tue, 14 Dec 2021 08:16:51 GMT

Yes I also tried it, and it's working fine now

Re: Couldn't start/join Group Session

Jeremy — Wed, 15 Dec 2021 08:01:58 GMT

Hi there folks,

Thank you for your replies and confirmations.

We're really glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!