Spotify not loading properly

KristianK — Mon, 08 Jul 2013 21:41:40 GMT

I used the template as the troubleshooting requests you should do. Here goes:

Description

The app "freezes" up on me, by not loading the content properly. Not even the in-app content such as settings. I can press all the buttons I want, but nothing happens, other than the app switching screens and highlighting the appropriate buttons. Primarily White Screen.

What are the steps you took to get to the error/issue?

Open Spotify on Android
Sign in (every time -.-) with facebook
Open a given playlist (every playlist does the same)
Click on a song
The song does not start playing
Try to go back
Some content might load (or not)
Try switching menus
Some content might load (or not)
etc.

What I expected to happen

The song starts playing and not incapacitating the app completely

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy Nexus

Device’s Operating System

Jellybean (4.2.2) (I9250XXLJ1) (JDQ39) (yakju) (maguro)

What type of account do you have?

Premium

Space left on your device

9,5GB

Is your device rooted?

Are you using a custom ROM, if so which one, exactly?

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

My mobile Spotify version

0.6.4.47

My desktop Spotify version (if applicable)

0.9.1.57.ge7405149

My mobile provider and country

Telia, Denmark

My username

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Primarily with Facebook, but both tried

Do you have any screenshots you can attach to more clearly explain your issue?

Images linked.

Steps i did when taking the screenshots:

Open spotify app
Pressed 'log in here'
Pressed 'Log in with Facebook'
It's logging me in perfectly and loads data
'Playlists' screen welcomes me
Pressed 'Starred' and tried to press the first song - nothing happens
Pressed the 'back' button in the lower left corner
Now 'Playlists' shows an almost completely white screen
Pressed the 'menu'-button in the top left
Pressed 'Settings' - almost completely white screen
Pressed the 'menu'-button again, and now pressed the 'What's New' button. White screen again

Re: Spotify not loading properly

Joe — Mon, 08 Jul 2013 23:44:05 GMT

Hi. I thought this problem was fixed in the latest release. Could you go to android/settings/apps /all/spotify and force stop (if not greyed out), clear data and clear cache. Then redownload from google play and see if it works any better. Let me know how it works out please.

Re: Spotify not loading properly

KristianK — Tue, 09 Jul 2013 00:49:16 GMT

Just before posting the first post, i did that, and even uninstalled the app, deleted any remaining data through USB and reinstalled it. The problem remained though

Re: Spotify not loading properly

mutazzbey029 — Sun, 25 Dec 2016 20:23:22 GMT

my spotify freezzes and no songs cannot play my music is in a frozen possion can you please check out the problem thank you.

topic Spotify not loading properly in Android

Spotify not loading properly

Re: Spotify not loading properly

Re: Spotify not loading properly

Re: Spotify not loading properly