topic Troubleshooting app, music wont play (Android) in Android

Troubleshooting app, music wont play (Android)

Sjorsvl — Fri, 31 Dec 2021 17:30:16 GMT

Plan

Premium

Country

TheNetherlands

Device

Samsung Galaxy s8

Operating System

Android 9

My Question or Issue

My music wont play on the app. It does in the webapp. If I log in on a different account on my app it works as well. But on my account the progress bar is not proceeding and the music not playing. I am able to stream to my tv though.

I just switched to a family account subscription idk if thats relevant

I deleted the app with data and caches deleted logged in and out restarted my phone but nothing works

Re: Troubleshooting app, music wont play (Android)

Novy — Sat, 01 Jan 2022 19:51:57 GMT

Hey there @Sjorsvl,

Thanks for reaching out here in the Community, and welcome 🙂

Would you mind sending over a video or a screen recording where we can take a better look at this behavior? You can send a link to it or attach it using the Insert Video option in the post editor.

Also, could you let us know the exact Spotify version you're currently running?

We'll be on the lookout for your reply.

Re: Troubleshooting app, music wont play (Android)

Sjorsvl — Sat, 01 Jan 2022 20:37:11 GMT

I'm running Spotify 8.6.88.1104. But logging in on a different account works.

Here is a wetransfer link to a screenrecording

https://we.tl/t-OMnsDslCqy

Re: Troubleshooting app, music wont play (Android)

Novy — Sun, 02 Jan 2022 20:58:54 GMT

Hi @Sjorsvl,

Thanks for getting back to us with this info.

We're currently unable to download the video from the link you sent. Could you upload it to another platform like Google Drive or YouTube and send that link?

Keep us posted.