App crashes - anything to do with JRE

markzol — Mon, 07 Feb 2022 15:31:19 GMT

Plan

Free

Country

Canada

Device

Huawei

Operating System

Android

My Question or Issue

The app immediately crashes when I try to listen to or search for JRE. When searching for the podcast it usually is displayed in a list but clicking on it causes the app to immediately crash. I have tried repeatedly from time to time ever since the podcast was acquired by Spotify and have tried several different accounts. No other action on my part has caused crashing however anything to do with JRE causes instant crashing. I have not been able to access the podcast since the Spotify acquisition.

This seems pretty bizarre... Any idea what the issue may be or how to resolve it?

Using an android device.

Re: App crashes - anything to do with JRE

Alex — Tue, 08 Feb 2022 15:38:27 GMT

Hey @markzol,

Thanks for reaching out about this in the Community.

We'll do our best to help so that you can enjoy your podcasts.

Can you let us know if this is happening only with JRE or with other video podcasts which you try playing on your phone as well? You can try with this one for example.

If that's the case, go to Settings > Video podcasts > enable both Stream and Download Audio only and try playing again.

Let us know if that makes a difference.

topic App crashes - anything to do with JRE in Android

App crashes - anything to do with JRE

Re: App crashes - anything to do with JRE