App crashes on android

Siyatone — Thu, 10 Mar 2022 18:25:10 GMT

Plan

Premium

Country

Canada

Device

Samsung note 20 ultra

Operating System

Android

My Question or Issue

The app crashes as soon as I hit the log in button. I'm trying to log in with my email but before I can put any email or password in it crashes and closed me out. I've tried restarting my phone uninstaling the app and reinstalling it but nothing. Pls help I live on spotify.

Re: App crashes on android

Jeremy — Sat, 12 Mar 2022 10:42:53 GMT

Hi there @Siyatone,

Thank you for reaching out to the Community. We'd like to investigate this further.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

On another note, do you get the same behavior if you're using a different internet connection?

We'll keep an eye out for your reply.

Take care!

topic App crashes on android in Android

App crashes on android

Re: App crashes on android