topic Re: What would be the reason in Android

What would be the reason

Sertan2 — Sat, 26 Mar 2022 18:31:23 GMT

Plan

Premium

Country

Turkey

Device

(Sony Xperia XZ F8331)

Operating System

(Android 8.0.0)

My Question or Issue

I logged out of the application and turned the phone off and on again, I entered the application again, the same did not fix it.

Re: What would be the reason

Novy — Sun, 27 Mar 2022 19:55:04 GMT

Hi @Sertan2,

Thanks for posting on the Community.

In order to check this further, could you give us more detailed info about this issue? Additionally, send us over the Spotify version you're running.

We'll be on the lookout for your reply.

Re: What would be the reason

Sertan2 — Sun, 27 Mar 2022 20:04:22 GMT

Spotify version
8.7.16.1354

Re: What would be the reason

Sertan2 — Sun, 27 Mar 2022 20:07:52 GMT

The playlist is mine
that's not my profile picture

Re: What would be the reason

Sertan2 — Sun, 27 Mar 2022 20:10:55 GMT

out of the blue these came out

Re: What would be the reason

Eni — Mon, 28 Mar 2022 21:04:35 GMT

Hey there @Sertan2,

Thanks for getting back to us.

Could you let us know if you're seeing this only on a specific playlist or on all of your personal playlists? We'd also like to know if those letters appear only on your downloaded content.

On another note, would you mind letting us know if the same happens using a different device or if you're seeing them only on your phone?

If this only happens on your phone, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

We'll be waiting for your reply.

Re: What would be the reason

Sertan2 — Mon, 28 Mar 2022 21:12:32 GMT

it's only in 1 playlist, the others are fine, tablet and phone are both the same

Re: What would be the reason

Eni — Tue, 29 Mar 2022 22:10:31 GMT

Hi @Sertan2,

Thanks for your reply.

Just to make sure, is this happening with your downloaded playlist?

It would also be great if you can provide us with the URI of the playlist so that we can have a closer look directly from our end.

We'll be on the lookout.

Re: What would be the reason

Sertan2 — Wed, 30 Mar 2022 11:37:16 GMT

I deleted the old playlist because I copied the songs to the new playlist and hidden the new one

Re: What would be the reason

Sertan2 — Wed, 30 Mar 2022 11:38:05 GMT

I don't want to restore