topic Re: App Crash when Near By Device Setting is on in Android

App Crash when Near By Device Setting is on

wiinfinity — Fri, 25 Mar 2022 19:37:20 GMT

Plan

Premium

Country

Canada

Device

Sony Xperia 5 Mark III , Bose NC 700

Operating System

Android 12, Spotify Rev: 8.7.16.1354

My Question or Issue

My app recently just keep crashing and force close every time I have my headphone (Bose NC 700) connected. I found out the near by device permission was somehow the issue. If I have the near by device permission off. I am able to continue to have my headphone connected through bluetooth and have spotify running. But the spotify app won't show any headphone information (Just played from phone). I am worried if I have nearby device off I won't be able to connect my sonos speakers to spotify. It was working just fine in the past but the crashing start to happen today. Would it be an issue with the latest revision? How can I solve it (not have it crash while still have my nearby device setting on)

Re: App Crash when Near By Device Setting is on

KutterCraig — Sat, 26 Mar 2022 01:50:39 GMT

I'm having the exact same issue with my Xperia 1 III after updating to Android 12.

Re: App Crash when Near By Device Setting is on

Kiril — Sun, 27 Mar 2022 07:43:50 GMT

Hi @wiinfinity and @KutterCraig,

Thanks for posting in the Community!

We understand you're experiencing crashes of the app after updating your Android. It could be worthwhile restarting the app twice in a row. This may sound odd but it's how the app does a refresh and resolves possible cache-related issues. See if this restart will make a difference for any of you.

Also, @wiinfinity could we ask you to include a short video of the situation, so we can take a closer look and try to replicate the situation on our end. Then we can use this to give you a better advice and eventually include it in our reports.

@KutterCraig if you're experiencing the same issue, could we also ask you to send us a short video, as well as to share with us what type of device you're trying to connect to and also the Spotify version you're currently using.

Let us know how things work out, we'll be keeping an eye out for your reply.

Re: App Crash when Near By Device Setting is on

jamesharvey94 — Sun, 27 Mar 2022 08:50:36 GMT

Also having this issue on my Poco F3 (Android 12) with Bose Sport Earbuds. See other thread started by me. Disabling nearby device permission in app permissions solves this...

Troubleshooting attempted but so far this is the only fix so appears to be an Android 12 issue with Spotify nearby devices.

Re: App Crash when Near By Device Setting is on

Tarandus — Mon, 28 Mar 2022 14:40:59 GMT

I also have this problem. It is annoying. I have tried to reinstall spotify, force close and clear everything. Disconnected Bose 700, reconnected. No change.

I open Spotify when the headphones are connected with Bluetooth, black screen and Spotify close down. Nothing else happens. I can listen to everything else on other apps, but it just won't work with Spotify.

Re: App Crash when Near By Device Setting is on

Martin115 — Tue, 29 Mar 2022 11:17:22 GMT

Same with Nokia XR20 and Bose NC 700 after update to Android 12. Restarting phone, Spotify (x times in a row), or reinstalling Bose app or resetting and reconnecting headphones does not help. When I use another bluetooth speaker (JBL Charge 3), it works fine. However Spotify crashes immediately when connecting to the Bose NC700.

Re: App Crash when Near By Device Setting is on

Yordan — Wed, 30 Mar 2022 12:40:03 GMT

Hey folks,

Thanks for bringing this to our attention!

Could you send us the following:

the version of your Spotify app
a short screen recording which shows the app's behavior in action

We'll then forward the information to our developers so they can investigate further.

We'll be on the lookout for your replies.

Cheers!

Re: App Crash when Near By Device Setting is on

Tarandus — Wed, 30 Mar 2022 14:40:30 GMT

Hope this is clear enough.

The moment I turn my headphones off my Spotify works again, like normal. Spotify also works perfectly with my Sony headphones.

Re: App Crash when Near By Device Setting is on

jamesharvey94 — Wed, 30 Mar 2022 15:20:03 GMT

Identical to that video, same version also.

Re: App Crash when Near By Device Setting is on

MatTan13 — Wed, 30 Mar 2022 16:34:04 GMT

Same Issue for me with my OnePlus 9Pro and my Bose 700.

Re: App Crash when Near By Device Setting is on

bNj- — Wed, 30 Mar 2022 21:24:37 GMT

Same problem for me with Bose NC 700 and a Xiaomi Mi 12 Pro on Android 12 MIUI 13.0.14.
When my Bose NC 700 is connected i'm not able to start the Spotify app it crash every time.
But when i disconnect the heaphones it works...
Very annoying...

Re: App Crash when Near By Device Setting is on

Leblufff — Thu, 31 Mar 2022 18:21:00 GMT

Same problem here! App does not start or stops working when my Bose NC 700 are connections. I'm using the spotify 8.7.16.1354, running Android 12 on a One Plus 9

Re: App Crash when Near By Device Setting is on

Bjornthebear — Fri, 01 Apr 2022 02:33:57 GMT

I am having the same problem. Have been trouble shooting with both Spotify support and nothing worked so far. My Bose QC earbuds are the ones that trigger this crashing and makes Spotify impossible to start. I got a Sony 1 Ii with android 12. Gonna try and disable nearby devices and see if it helps me!

Re: App Crash when Near By Device Setting is on

MangoMoo27 — Fri, 01 Apr 2022 15:59:16 GMT

Same here. Bose bluetooth earphones. as soon as theyr connected, cant open spotify - it just closes. Tried reinstalling. Repairing. Headphones work with all other apps. Spotify just closes each time the second you open it.

Re: App Crash when Near By Device Setting is on

MangoMoo27 — Fri, 01 Apr 2022 16:16:19 GMT

App version 8.7.16.1354
OnePlus 9 Pro
Android Version 12
Bose QuietComfort EarBuds

Re: App Crash when Near By Device Setting is on

MangoMoo27 — Sat, 02 Apr 2022 04:07:07 GMT

Updated Spotify today to 8.7.18.1138 as it became available. The issue still persists

Re: App Crash when Near By Device Setting is on

Ecic2002 — Sat, 02 Apr 2022 08:16:22 GMT

Also updated, also on one plus 9 pro with Bose 700 headphones

Re: App Crash when Near By Device Setting is on

Tarandus — Sat, 02 Apr 2022 08:27:28 GMT

I also updated, and no change with the issue.

Re: App Crash when Near By Device Setting is on

OscarDC — Sun, 03 Apr 2022 15:46:31 GMT

Hey folks,

Thank you for keeping in contact and for the information shared. While we continue investigating this issue, as there's a new update available, we'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.

If that doesn't do the trick, would you mind checking it on a device with a previous Android version to see if it makes any difference? This will give us a better look at the issue.

We'll be on the lookout.

Re: App Crash when Near By Device Setting is on

MatTan13 — Sun, 03 Apr 2022 20:17:27 GMT

@wiinfinity wrote:
Plan
Premium
Country
Canada
Device
Sony Xperia 5 Mark III , Bose NC 700
Operating System
Android 12, Spotify Rev: 8.7.16.1354
My Question or Issue
My app recently just keep crashing and force close every time I have my headphone (Bose NC 700) connected. I found out the near by device permission was somehow the issue. If I have the near by device permission off. I am able to continue to have my headphone connected through bluetooth and have spotify running. But the spotify app won't show any headphone information (Just played from phone). I am worried if I have nearby device off I won't be able to connect my sonos speakers to spotify. It was working just fine in the past but the crashing start to happen today. Would it be an issue with the latest revision? How can I solve it (not have it crash while still have my nearby device setting on)

No difference with the update.