topic Re: Android app crash in Android

Android app crash

Fallon_Carrington — Wed, 04 May 2022 15:31:25 GMT

Device

Xiaomi Mi A3

Operating System

Android 11

My Question or Issue

idk how to fix this, i've already tried everything possible, from reinstalling the app to deleting cache and data. It works completely fine on my laptop and even on the web version. i just wanna use my spotify again...

Re: Android app crash

Fallon_Carrington — Wed, 04 May 2022 17:19:00 GMT

upd. everything's okay now

Re: Android app crash

Eni — Thu, 05 May 2022 18:25:39 GMT

Hey @Fallon_Carrington,

Thanks for reaching out about this here in the Community.

We're glad to know that now it's working as expected. If it happens again in the future, we'd recommend logging out and then logging back in two times in a row in your phone. It sounds a bit odd, but it forces a sync between the account and your device.

Also, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

If you need a hand with anything else, the Community is here for you.

Re: Android app crash

AlexBdl — Mon, 09 May 2022 19:45:28 GMT

What did you update ? M'y Spotify and phone (Xiaomi A3 ) are updated but Spotify it seems I ve same problem as you since 1 week : all the playlists are empty, not only mine...

My account works well one other phones ...

It seems that it comes from my phone. I ve cleared and reinstalled serveral times nothing works

Re: Android app crash

Dian — Wed, 11 May 2022 07:31:08 GMT

Hey @AlexBdl,

Thanks for posting in the Community and the troubleshooting you've tried.

Could you make sure you've performed a clean reinstall on your phone exactly as described on this page?

If this doesn't resolve the issue, could you check the device specific battery/memory optimization settings and make sure, that Spotify is set as an exception there?

Does the same happen with another account on the affected device or while connected to a different network (mobile data or WiFi)?

Keep us posted,

Cheers!

Re: Android app crash

AlexBdl — Fri, 13 May 2022 15:01:56 GMT

It works with the "clean" reinstall, thanks.