topic Spotify keeps saying offline in Android

Spotify keeps saying offline

abblejuice — Wed, 15 Jun 2022 14:58:05 GMT

Plan

Premium

Country

USA

Device

Samsung

My Question or Issue

Hi! I've had this issue for a few days where all my playlists are completely blank, i cant access my library, and i cant play any songs. Spotify keeps telling me to "try again" or that I'm offline when i know im not. Its only an issue on my phone, but not my laptop or tv.

Re: Spotify keeps saying offline

Taylith — Thu, 16 Jun 2022 11:53:48 GMT

Hello there @abblejuice
Nice to hear from you.

I had the same issue a while back and I was able to resolve it by clearing my app cache. It seems like this issue pops up when the phone has storage issues

In any case, let's try some basic troubleshooting steps.

clear app cache
restart your device
log out and back in
try on a different device, if possible(preferably a phone since you said it works fine on the laptop)
try a different network, if possible
Perform a clean reinstall of the app, shouldn't clear your data or anything.

I hope that it'll be resolved soon with these steps but even if not, I'll be waiting to hear from you.

🎧🖤