topic Spotify mobile issues in Android

Spotify mobile issues

Goreinthefields — Thu, 07 Jul 2022 20:20:14 GMT

Plan

Premium

Country

Canada

Device

Samsung galaxy A20

Operating System

Android

My Question or Issue

My phone recently updated and ever since I've been unable to access any of my library or any songs (downloaded or not) despite being logged in. It works completely fine on PC and I've cleared my data and uninstalled the app + restarted my phone multiple times and nothing seems to work. Any help!?

Re: Spotify mobile issues

Taylith — Fri, 08 Jul 2022 18:57:10 GMT

Hello @Goreinthefields

I'm sorry to hear about that.

I see you've already tried some steps on your own and that's good.

If you haven't, can you also try :

logging out and back in
using a different network connection
temporarily removing your SD card
disabling any VPNs if you're using them.

If none of those prove helpful, you can refer to this Android troubleshooting thread and hopefully, get a solution.

Either way, you can always get back to me and we'll figure out a way forward.

Thanks for stopping by, take care. 🎧🖤