topic Re: i can't play or pause in Android

i can't play or pause

cxaguilera — Sat, 21 Mar 2020 23:04:35 GMT

Plan

Premium

Country

Device

Galaxy note 8

Operating System

Android Pie 9.0 with Samsung One UI

My Question or Issue

i can't pause any songs from my lock screen

Re: i can't play or pause

Mario — Sun, 29 Mar 2020 09:17:50 GMT

Hey @cxaguilera,

Thanks for reaching out about this here in the Community.

Since it could be a temporary error, would you mind trying each of the following steps?

Restart the Spotify app.
Log out and back in.
Check the app is up-to-date.
Reinstall the app.
Note: After reinstalling, you'll need to redownload any music you've made available for offline listening.
If possible, try a different internet connection.

Let us know how you get on. We'll look out for your reply and be available to help with anything else as well!

Re: i can't play or pause

AG_M — Sat, 04 Jun 2022 01:41:13 GMT

Works perfectly! So simple and obvious.

Re: i can't play or pause

Mjh4192 — Mon, 11 Jul 2022 09:50:00 GMT

This doesn't work for me. After 2 days the issue comes back

Re: i can't play or pause

Yordan — Tue, 12 Jul 2022 09:56:49 GMT

Hi @Mjh4192!

Could you let us know the following:

Your device's make, model and OS version.
The exact version of Spotify you're running, found in the app's Settings > About.

A short screen recording which shows this behavior in action would also be greatly appreciated. That way we can get a clear understanding of what's happening on your end.

If possible, try logging in to another device (preferably with the same OS) to see if you'd experience the same behavior there. A friend's or a relative's device, for example, would do the trick.

We'll be on the lookout for your reply. Cheers!