App not playing songs

akilghosh — Fri, 19 Aug 2022 20:22:35 GMT

My Spotify app do not play songs after I loose cell coverage, and gets it back again. Any reason why ?

Re: App not playing songs

OscarDC — Fri, 19 Aug 2022 21:16:58 GMT

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

Since Spotify is a streaming service that works with an internet connection, when you lose the cell coverage, it also loses the mobile data connection affecting the app's functionality.

However, if you're a Premium subscriber, you can download the playlists you want on your device and listen to them in Offline mode anytime. You can find more info here.

In case you have a Premium subscription, but your downloaded content is not playing, we'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it's more thorough than a regular one and can be helpful in getting rid of any cache that might be causing trouble.

Hope this helps. If you have any additional questions, don't hesitate to ask.

topic Re: App not playing songs in Android

App not playing songs

Re: App not playing songs